Patrick Hickey

514-***-**** acvnr3@r.postjobfree.com

https://ca.linkedin.com/pub/patrick-hickey/26/436/2b0

PROFESSIONAL PROFILE

Nine years experience as an IT professional

Testing: UI & Compatibility, Data Interface & Migration, Performance/Load/Stress

Development and Implementation of Quality Control Processes and Structures

Able to work both independently and within a team environment

Highly efficient Self-motivated Inquisitive

WORK EXPERIENCE

Owner/Operator October 2015 - June

2016

Integra Isolation, Montreal (QC)

- Partner of a Spray Foam business

Senior Software Tester / Customer Support Specialist January - September 2015

Fotech Solutions, Calgary (AB) (contract work)

- Responsible for all QA processes and support emails.

- Actively participated in Scrum meetings, reviews and developed test scenarios

- Monitoring and auditing of products to ensure high standards of quality.

- Ensured that all QA Tests were carried out on time and in full.

- Responsible for all software quality assurance activities, including test plan engineering, test

case generation, manual test execution, usability analysis, problem reporting.

- Customer Support - verify all issues reported by customers and programmers.

- Experience with fiber optics monitoring sound waves (used in oil pipelines to detect gas

pockets and detecting flat spots on Train cars wheels)

Senior Quality Assurance May 2005 - December 2014

Helix Collaboration Systems Inc, Montreal (QC)

Testing

- Actively participate in Scrum meetings, reviews and develop test scenarios

- Monitor and audit products to ensure high standards of quality

- Ensure that all QA Tests and activities in the quality plan are carried out on time

and in full

- Oversee all software quality assurance activities including test plan engineering,

test case generation, manual test execution, usability analysis, problem reporting

and documentation analysis

- Keep all quality documentation up to date

- Create Test Plans, Cases & Processes Functional Requirements

- Perform different types of tests such as UI & Compatibility, Data Interface Migration,

Performance/Load/Stress as well as Defect/Bug Tracking

- Verify all issues reported by customers and programmers

Customer Support

- Troubleshoot 3rd party software and version control compatibility with customer PC set

up using remote access.

- Monitor software builds and version control for all customers.

- Data and feature maintenance using data injection.

- Review customer requirements with management and quality department.

- Verify all customer requests and issues reported, categorize severity and open / close

tickets.

- Create demo data for demonstrators

- Train programmers and customers on the applications features and functionality.

Management

- Provide leadership and training to two junior employees and help enforce quality

assurance policies and best practice principals covering the design and functionality

of the software.

- Oversee the daily activities of the QA staff assigned to various and multiple

client projects.

- Monitor the successful completion of the quality initiatives at every step of the

Software Development Life.

KEY SKILLS AND COMPETENCES

- Able to work to a high degree of detail.

- High level of competence using Microsoft Excel to create data injection into SQL database

- Frog software used with data injection.

- Bug tracking using Redmine/Jenkins, Bugzilla

- Microsoft office, MS Project, PowerPoint, Excel

- Waterfall, Agile and Scrum Methodology

- CamStudio (used to record desktop and key strokes for bug tracking)

- Linux (used in updating software and data tracking)

- Windows 7, Windows 8, Mac.

- NetBeans and some java programming (beginner Level)

TRAINING AND DEVELOPMENT

High School Diploma 1988

William Hingston High School, Montreal (QC)

Vocational Education in Graphics and Printing 1991

Cabot Institute of Applied Arts and Technology, St. Johns (NF)

Attended West Island Career Center for Auto Mechanics

2003

References upon request

Patrick Hickey 514-***-****

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