**** ****** ***** #*** • MELBOURNE, FLORIDA *****

PHONE 321-***-**** • CELL 321-***-**** • acvn8n@r.postjobfree.com

GISELLE V. MARZANO

OBJECTIVE

Eager to contribute to the mission of an organization utilizing exceptional organizational and communication skills to make a positive contribution to the company

PROFESSIONAL EXPERIENCE

September 2014 - June 2016 Ricoh USA, Inc. Melbourne, Florida

Senior Specialist Order Support, Order Management

Validating and processing sales orders, Assist Sales Representatives when needed for order progression, Conduct Sales Rep training in RQuote and order packages, Provide Level II Support when necessary, Prepare and distribute “Good To Know Tips,” Update Order Support Team with new processes and updates, Mentor for OSA in Miami, Daily update the shared sales log, Implement a once a quarter drive to support the community (school supply drive, book drive, pet supply drive, Christmas drive, etc…)

2007 – September 2014 Ricoh Business Solutions/Ricoh Melbourne, Florida

Team Lead Order Support, Order Management

Validating and processing sales orders, Assist Sales Representatives when needed for order progression, Conduct Sales Rep training in RQuote and order packages, Provide Level II Support when necessary, Prepared agenda and hold huddle calls for SFL area. Participate in several daily, weekly and monthly conference calls for order support. Prepare and tack audit reports, Prepare and distribute the back-order/shortage report, Prepare and submit “Good To Know Tips”, Update and distribute the Order Support Assignments, Provide support with order distribution, Update Order Support Team with new processes and updates, Mentor for OSA in Miami, Daily update the shared sales log, Implement once a quarter a drive to support the community (school supply drive, book drive, pet supply drive, Christmas drive, etc…)

1996 – 2007 Lanier Worldwide, Inc. Melbourne, Florida District Administrative Manager

Inventory Control, Service Administration, Payroll Submission, Sales Order Processing, Maintain office security, Manage phone/voicemail system, Billing, Audit Control, Facilities Management, Workman’s compensation issues, Sales and Service support, Customer Service, Event planning, Weekly/Monthly reports, Continuous training, Manage fixed assets, Maintained HR board, Customer walk-ins, Shipping/Receiving, End of Leases, Collections, Collection letters, Collections-Legal Issues, Schedules and coordinates moves, returns and pick-ups, Accounts payables, Accounts receivables, New hire packages and orientations, Conduct administrative meetings, Conduct and report on management meetings, Supervising of clerical staff

SUMMARY OF QUALIFICATIONS

19.5 years Administrative, Clerical and Customer Service experience. 11 years being Managerial Experience, 7 years being a Team Lead and 2 years solely Order Support

Was in the top third of the company for 3 consecutive years (2004-2007)

Top 10% Quarter 3 FY2015

Enhance Operations through strong organizational and problem solving skills

SKILLS

Proficient in Microsoft Word, Excel and Power Point, Lotus notes and Oracle applications

AWARDS RECEIVED

Customer Vision Hero Award 1997 & 2002, Hometown Hero Award 2003, District Administrative Manager of the year 2004, Advisory Council winner 2004, District Administrative Manager of the Quarter for quarters 2 and 4 of 2005, Ricoh’s Community Contributor Award 2008, Dominant order processor of the Month 2/2011, Take Ownership Award 4/2011 and Teamwork award 4/2012. Quality Recognition Award Q4 and Q1 2013-2014. Phi Theta Kappa, Presidents Honor Roll 2007 and 2008 and a 3.81 GPA. Scholarship Recipient, Diversity Council Member 2013 & 2014. Quality Recognition Award for August, September, November 2015 and then for February, April and May 2016

EDUCATION

2015 – Present Eastern Florida State College Melbourne, Florida

Currently attending