Patrick Brooks

Spa Concierge

Miami, FL *****

acvlwn@r.postjobfree.com - 305-***-****

A goal orientated Spa Attendant and Concierge seeking to secure an established position with a growing

organization. Bringing professional appearance, courteous manner, acute knowledge of spa services and the

ability to sell appropriate spa services and products to individual clients.

Professional strengths:

Comprehensive knowledge of the operating procedures and services of hotel industry.

Possess excellent guest service and relationship management skills.

Self-motivated with strong analytical and listening skills.

Flexible with an ability to extend working hours.

Ability to perform various activities while standing, kneeling, bending and walking.

Authorized to work in the US for any employer

WORK EXPERIENCE

Spa Concierge

Mondrain Hotel, Agua Spa - October 2014 to April 2015

Responsible for opening and closing the spa as per standard operating procedures.

Acknowledge and greet customers who enter and leave spa facilities.

Perform responsibilities of providing detailed descriptions of spa packages, treatments, discounts, services,

promotions and features of facilities.

Handle tasks of responding to guest queries and providing excellent guest service.

Perform responsibilities of maintaining a clean, safe and well-organized working environment.

Promote and maintain highest level of service that meets customer satisfaction.

Responsible for processing transactions for all events, payment and membership fees.

Hard Rock Hotel and Casino - June 2013 to October 2014

Spa Attendant

- 2013 to 2014

Greeted customers and directed them to the right treatment rooms.

Assisted guests with towels and robes.

Provided information regarding locker services and schedules.

Set up supplies needed for treatments and procedures as instructed.

Maintained inventory of all spa items and ensured constant supply at all times.

Responsible for processing transactions for all events, payment and membership fees.

Pool/Beach Attendant

Blufin Beach Club - March 2011 to 2013

Greeting guests at the entrance, checking their passes, and providing them directions.

Carry and installing chairs, cabanas, and umbrellas for guests on the beach.

Providing snacks and drinks as ordered by guests.

Maintaining records of rental equipment, food, and snack served and collecting payment.

Emptying trash cans and keeping the beach area uncluttered and clean.

Cleaning and maintaining beach equipment, guest rooms, and landscape.

Professional Achievements:

Promoted from Spa Attendant to Spa Concierge following client feedback at the Hard Rock Hotel and

Casino.

Promoted to Head Concierge after 6 month at Mondrian Spa.

EDUCATION

Florida College of Natural Health

2010

Miami Jackson Senior High

2006

SKILLS

spa booker, book 4 time

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