Manager Customer Service

Professional Property Manager with over **+ years of Property Management experience who enjoys working within a fast-paced environment with the ability to lead, motivate and train employees. Knowledgeable in daily operations and procedures and overall deliverance of facility management, financial services, project management, building and HOA Policies.

Areas of Experience

Commercial Building Management

Multi-family property management

Customer Service Experience

Overseeing Engineers and Cleaning service

Vendor Management

Accounting/Booking

Overseeing Security

Multi Task and Prioritize

Professional Experience

First Service Residential § Lyndhurst, NJ

Property/Community Manager Dec 2013 -Present

Prepare annual operating budgets, while working under strict budget guidelines.

Community Manager for Multi- Family properties and on Call 24/7 for all requests.

Familiarity with construction, home improvement, electrical, and/or plumbing. Ability to work with and supervise contractors and home improvement vendors.

Strong and topnotch customer service skills.

Serve as a liaison between the board of directors, legal counsel and all owners.

Ensure the insurance and appraisal requirements of condominiums are current.

Oversee insurance claims with adjusters, owners and Boards.

Prepare detailed management reports to the boards on the activities and maintenance within the communities.

Maintain a calendar of annual maintenance requirements and a preventative maintenance plan for each project.

Attend Board meetings, and coordinate and attend Annual General Meetings (AGM).

Interpret the bylaws and Condominium Property Act in order to guide and assist the Boards as they direct the management of their communities.

The ability to work on multiple projects while staying organized.

Daily open communication with all residents regarding emergencies, updates and new procedures.

Coordinate and support the onsite staff to ensure efficient operation of buildings.

Jones Lang LaSalle § Parsippany, NJ

Assistant General Manager Dec 2012-Dec 2013

Assisted in the administration of all activities related to the physical operation of the property, including engineering, cleaning, repair, remodeling, parking and landscaping.

Assisted in the management of the day-to-day fiscal activities of the property including the on-site bookkeeping, operations analysis, business planning, accruals, financial planning and budget preparation.

Responsible for providing information and direct input for the monthly ownership and variance reports.

Held weekly subcontractor meetings to communicate and coordinate their activities.

Assisted in managing all aspects of the lessee’s tenancy, including rent roll maintenance, preparation/execution of all lease and related documents and lease provisions compliance.

Planned and supervised multi-floor pantry and bathroom renovations along with re-branding signage project.

Prepared cost analysis and outsourced new services (horticultural, purified water, cable, cleaning supplies, light bulbs, etc.); Authorized to administer maintenance contracts.

Coordinated company sponsored events managing key aspects including space reservation, marketing, liaison among participating departments, supervised vendors, renting-out services, created and presented a budget for each event planned, negotiated and reviewed on site contracts for meeting room(s) and lodging, created menus and planned agenda, developed mailing list and send invitations as required.

Managed in-house and external operations staff also reviewed contractor invoices to ensure proper rate/material pricing was billed.

Scheduled all work for various trades; Maintained current certificates of insurance and vendor ID’s.

RXR Realty, The Starrett- Lehigh § NYC, NY

Assistant Property Manager July 2011-Dec 2012

Assisted the Property Manager with maintaining property of over 2.2Million sf.

Managed all core business processes including leasing, client relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, and vendor relations.

Direct point of contact for a hundred and thirty (130) tenants.

Responded to tenant needs to meet obligations according to existing lease documentation and agreements.

Participated in the development and action plan and budget for the property.

Prepared reports regarding building operations including monthly reports required by ownership such as operational and budget variance reports.

Assisted tenants when moving in and out of building utilizing standard building moving rules and regulations.

Responsible for bill back invoicing for contractor time/materials for tenant work orders.

Hines/Morgan Stanley § NYC, NY Feb 2009-July 2011

Accounts Payable/Bookkeeper/Office Manager

Administered all accounts payable duties including, coding invoices, tracking and fielding vendor calls for bookkeeping, accounts payable/receivable for multiple NY/NJ properties.

Maintained current certificates of insurance files and Vendor IDs.

Managed administrative team, which included performance evaluations, coaching, mentoring and training.

Managed all special events – (Holiday function, tenant social events, Blood/Coat Drives & Health Day).

Prepared and maintained annual budget for administration, building use and facility maintenance.

Managed contracts for maintenance services provided by outside vendors to ensure proper/rate material pricing was billed.

Supervised and conducted facility inspections, scheduled, and assigned work for contractors and building staff.

Prepared cost estimates on the amounts for equipment and labor needs of proposed projects.

Cushman & Wakefield/Morgan Stanley § NYC, NY Mar 2006-Feb 2009

Assistant Property Manager

Processed accounts payable, accrual reports, tenant sundries and monitored budget expenses.

Managed day-to-day expenses in accordance with budget for 450,000 sf.

Supervised and or performed special projects as required.

Managed construction projects to include capital improvements and tenant renovations.

Interfaced daily with major tenant decision-makers and facilities managers.

Presented vacant space and organized tenant moves.

Reckson Associates § NYC, NY Jan 2000-Mar 2006

Assistant Property Manager

Oversaw internal staff as well as contractors; supervised and directed security, fire/life safety, elevator maintenance, cleaning, and operation support services daily of 413,000 sf.

Direct point of contact for thirty (30) tenants.

Presented vacant space and coordinated tenant moves with new tenants.

Dispatched all requests to building staff and vendors.

Assisted in the preparation and maintenance of the office budget.

Education:

University of Phoenix: Bachelor of Science Business Management 2007

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