M E L I S S A S T E N D E R

OBJECTIVE

To work in a challenging and stimulating environment with opportunity to use my current experience, to enrich my knowledge, and to contribute towards the achievement of organizational objectives by applying my professional skills. SKILLS

• Customer Issue Resolution

• Customer Scheduling

• Transportation & Lodging Coordinator

• Microsoft Office Products

• Data Entry

• Payment Processing & Filing

• Certified Notary

WORK EXPERIENCE

Present-2015 JC Penny Peru, IL

Jewelry Customer Service Representative

• Monitor phone calls and answer customer questions

• Insure customer issues are resolved in a timely manner

• Take orders from customers and fill out necessary paper work

• File paper work & confirm orders

Present-2015 Skydive Chicago Ottawa, IL

Receptionist

• Monitor phone calls and answer customer questions

• Monitor faxes and e-mails throughout the day

• Check in customers for each skydive & confirm reservation

• Notarize contract signing

2013-2012 Saco Industries Lowell, IN

Customer Service Representative

• Monitor phone calls and answer customer questions

• Use PAULS system for order entry, referencing, and reporting

• Take orders from customers and contractors

• Perform measurements and orders for countertops

2012-2006 Intervention Service and Technologies Lowell, IN Secretary

• Monitor phones calls daily

• Acquire solutions to customer inquiries

• Coordinate flights and hotel accommodations

• Coordinate other issues that arise between customer and interventionist EDUCATION

2000-1996 Crown Point High School Crown Point, IN

• High School Diploma

750 E ETNA RD. PO BOX 1023 • OTTAWA I L 61350

PHONE 219 -669-2501• E -MAI L BABYDOLLMEL2@AOL . COM

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