Experience

Qualifications

Project Lead

Project Manager

Soroc Technology Inc, Toronto, ON

Jeff Brown

** ******* **** ****, *******, ON M2N 0G6 416-***-**** acvizj@r.postjobfree.com

Six years of IT Project Management experience in deployments within multiple major Canadian financial institutions. Recent

experience as the sole Project Manager on a Windows 7 retail branch migration (18,000+ workstations). Key emphasis on

team building, client relationship management, and analytical reporting. PMP certified.

May 2015Present

Highlights

Built and managed a technical Command Centre from scratch

o

Managed a team of 20 direct reports, including Command Centre, L2 support, and project support staff

o

Effectively shortened project schedule of 18,500 machines over 1,140 national retail locations from 12 months to 10

o

months by incorporating Agile methodologies, saving the client substantial costs of Microsoft XP support fees

Readily handled clients frequent change requests while maintaining project quality and without increasing scope.

o

Created and executed project design, implementation plan, problem management and escalation guidelines,

known issues, training and reporting documentation and associated work packages

Ensured completion of the Project Deliverables as defined by the SoW

Assessed Project pricing and resource requirements. Hired and managed technical Command Center staff

Identified, tracked, escalated, managed and resolved Project issues and provided timely Project updates to client.

Assisted clients project team in identifying, analyzing and resolving root causes of issues.

Produced estimates as requested for costs, burn rate, and change requests, including cost escalations to client

while adhering to client expense management process.

Provided timely and accurate invoices and supporting documentation when client approvals were required for

billing.

Provided after business hours escalation assistance for onsite issues.

Created and submitted all status reports in a timely fashion as required by the client

TD Bank for Gibraltar Solutions, Toronto, ON

2012 May 2015

Highlights

Created and managed all of the communications between the project team and the TD Wealth site contacts

o

Developed training documents that were implemented across TD North America, reducing the amount of time the

o

deployment team spent training the local site contacts

Created the requirement gathering process for which all client information was gathered, analyzed and distributed

o

to stakeholders

Documented, managed and communicated program goals to the clients within TD Wealth to give them clearer visibility

into the project and facilitate ease of deployment

Worked with deployment team to create, execute and control the migration process for converting all of TD Wealth to

Windows 7. The project team was able to expand and have new team members onboarded quickly into their roles.

Developed training documents that were implemented across TD North America, reducing the amount of time the

deployment team spent training the local site contacts

Competencies

Volunteer Experience

Education

Sales, Logistics and Operations Manager

Graduate Franchise Owner

Mitigation Project Lead

Residence Don

Project Management Professional Certification

Project Management Institute

2014

Bachelor of Commerce

Paul Davis Systems, Burlington/Etobicoke, ON

2010 2012

Highlights

Established and managed the operating procedures for the Etobicoke Mitigation department. This resulted in a

o

250% staffing increase, allowing the company to become less dependent on subcontractors

Implemented an electronic records process for job tracking, reducing the amount of project records that were lost

o

with the old paper record system.

Worked alongside Operations Manager to gather requirements from the business owner and the project managers to

develop and implement job processes, employee roles and responsibilities, and payroll tracking. This reduced the time

spent closing each project.

Improved inventory and content management process to decrease the amount of lost or damaged goods. This reduced

the cost of each project and increased client satisfaction.

College Pro Painters, Oakville, ON

2010

Initial member and sole proprietor in the new Graduate Franchise program. Advised the College Pro Painters Vice

President on program improvement measures while managing a franchise.

Managed communication between sales associates and production managers to coordinate production and sales

schedules.

Increased previous years (20032005) sales volume 71% by creating a process to increase the efficiency of painter

crews and management staff.

Developed and implemented a management training process to allow production managers to effectively manage

painters, schedules, and customer concerns.

Johnston Research and Performance, Mississauga, ON

2006 2010

University of Toronto, Toronto, ON

2005

University of Toronto, Toronto, ON

20022003, 20042005

Coordinated events for the students in residence

Created and fostered the student community within the floor

Developed relationships with students to act as a mentor and advisor

MS Office 365, Project

Sharepoint

Google Apps

Interests

Personal fitness

Martial Arts: 2nd degree black belt Shaolin Kempo Karate, 1st degree black belt Kobudo

Experienced performance driving instructor

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