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Medical Assistant Customer Service

June 30, 2016

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Ebony Anes-Claudio

*** **** **. *** ***** CT ****3



Looking for employment as a Medical Assistant. I am confident that I will be an asset. I have extensive customer service skills. I am knowledgeable in medical terminology and can fit into any work environment. I am looking to increase my clinical and administrative skills.


Certified Phlebotomist HIPAA Certified

• National Phlebotomy Association • Pearson Education

Certified Medical Assistant CPR/BLS Certified

• Expected Test Date Dec 2015 • National Safety Council


Medical Assistant (Externship)

New Haven Medical Walk-In Center New Haven CT Sept 2015-Nov 15

Assisting the patients into the exam rooms

Taking Chief Complaints

Obtained Vital signs

Preparing exam rooms

Answering Phones

Filing and pulling Charts

Performed Phlebotomy

Performed Urinalysis Testing

Certified Nursing Assistant

Hamden Health Care Hamden CT Apr 2015 - Present

Emotional support or other personal care to others such as co-workers, customers, or patients. Answer patient call signals, lights, bells, or intercom systems to determine patients’ needs.

Turn or reposition bed ridden patients.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Review patients’ dietary restrictions, food allergies and preferences to ensure patient receives appropriate diet. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.


Branford Hall Career Institute, Branford CT Nov 2015

Medical Assistant Diploma

Relevant coursework:

Urinalysis Testing Phlebotomy Medical Office Administration

Electronic Health Records Capillary Sticks Medical Billing and Coding

ECG / EKG Medisoft Vital Signs

Throat Cultures Pharmacology Medical Terminology

Anatomy and Physiology HIPAA Microsoft Applications

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