Customer Service Assistant
Resume:
ERIKA SMITH
**********@*****.***
www.kalivideos.com
SUMMARY
Multi-media professional with an extensive background in digital production, videography, and photography. Known for establishing strong business partnerships across multi-functional production groups, and building relationships with clients and stakeholders. Seeking an opportunity within a production studio that will benefit from my expertise and allow for career growth. My long-term goal is to own a production company.
KEY STRENGTHS
• Remote and studio production
• Studio Director/Producer
• Communications: Verbal and written
• Client/Customer Service
• Multi-dimensional thinker
• Detail oriented
• Leadership and coaching
• Quick learner
• Ability to adapt creatively in an
obscure environment
MEDIA EXPERIENCE
Videographer & Editor Freelance, Atlanta, GA
Videographer Origin Nile Studios, Lithonia, GA
Videographer/Production Asst Mark Squared Studios, Clarkston, GA Public Relations Assistant LifeLink Foundation, Norcross, GA Social Media Assistant Youth Media Minds of Atlanta, Atlanta, GA Film Intern Painted Down Productions, Malibu, CA
General Manager Clayton State Television, Morrow, GA PROFESSIONAL EXPERIENCE
Dekalb County Schools District, Georgia Jan 2016 – Present Substitute Teacher
Carries out a program of study prescribed in the lesson plans left by the classroom teacher.
Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.
May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc.
City of Decatur Child and Youth Services, Decatur, GA Sept 2014 – Dec 2015 After-School Counselor
Education, cultural, and recreational activities
Provide learning and development skills to improve student performance Collaborate on lesson plans to improve youth development Bowlmor Lanes, Atlanta, GA Dec 2014 – Feb 2015
Shift Lead
Provide exceptional leadership to employees.
Maintain courteous customer engagement and a friendly atmosphere for all clients Management responsibilities to assist with the operation of the center DeKalb County Recreation Parks & Cultural Affairs, Georgia May 2011 – Aug 2014 Recreation Assistant
Administrative including clerical, scheduling, bookkeeping and customer service Aide to the Assistant Director
After-school program counselor and summer day camp liaison
“Bright from the Start” summer food program assistant Stone Mountain Park, Georgia Feb 2006 – Jan 2011
Attraction Attendant
Customer/client services
Attractions operator
Assist in staff training
Delivered safety announcement and provided incident reports as needed ACADEMICS and TRAINING
Clayton State University, Morrow, GA
Bachelor of Arts: Communications & Media Studies
Georgia Perimeter College, Clarkston, GA
Associate of Arts: Communications
Student Leadership Conference, Clayton State University Diversity & Multicultural Conference, Clayton State University The President’s Interfaith and Community Campus Challenge, Georgetown University TECHNICAL and CREATIVE EXPERIENCE
Adobe Premiere CS6
Final Cut Pro X
Canon T3i
Lighting setup and teardown
Adobe Audition
WordPress
Microsoft Suite, including PowerPoint, Excel, and Word MAC OS
Social Media: Facebook, LinkedIn, Instagram, Pinterest, Twitter VOLUNTEER and COMMUNITY SERVICES
Alpha Kappa Psi Professional Business Fraternity (Theta Chi Chapter) Atlanta Film Festival: Screener
Boys & Girls Club
Atlanta Food Bank
Hunger Walk Atlanta
Aids Walk Atlanta
H.Y.P.E. (Helping Youth Pursue Excellence) Youth Summit Open Hands Atlanta
Books of Africa
Global Soap Project
International Rescue Committee
References will be furnished upon request
Contact this candidate