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Customer Service Data Entry

Location:
Washington, DC
Salary:
30-35,000
Posted:
June 30, 2016

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Resume:

DONNA S. CARROLL

**** **** *** *** # ***

LANDOVER MD, 20785

CELL: 301-***-****

OBJECTIVE: TO OBTAIN A PROFESSIONAL ADMINISTRATIVE OR SECRETERIAL POSITION, THAT WILL ALLOW ME TO GROW, AND ALSO ENHANCE MY SKILLS IN A PROFESSIONAL ENVIROMENT.

STATE OF MARYLAND 10/2008-PRESENT

RECEPTIONIST FOR PAROLE AND PROBATION

DUTIES: PROCESS INTAKE PAPERS WORK FOR CLIENTS, HANDLES PSI INVESTIGATION ORDERS, CUSTOMER SERVICE, ASSIST OFFENDERS, ATTORNEYS, AND CLERKS AT THE UPPER MARLBORO COURT HOUSE. DATA ENTRY, ANSWERS MULTIPLE PHONE CALLS ON A SWITCHBOARD PHONE LINE. MAKES SURE ALCOHOL MONITORS APPOINTMENTS ARE SET UP IN THE SYSTEM FOR OFFENDERS. FILES PAPERWORK, DEALS WITH COURT SOFTWARE SYSTEM, WORKS CLOSELY WITH PRETRIAL SERVICES FOR MARYLAND, AND THE STATES ATTORNEYS.

JC PENNY’S: 9/2000-10/2008

LOSS PREVENTION OFFICER

DUTIES: MONITORING CAMERA SYSTEMS, INTERNAL INVESTIGATIONS, APPREHNDED SHOP LIFTERS, CONTACT AND WORK CLOSE TO PRINCE GEORGE’S POLICE, AND CREATED REPORTS FOR INCIDENTS, ANSWER PHONES, APPEARED IN COURT REPRESENTING JC PENNY’S. ARRESTED SHOPLIFTERES, UNTIL POLICE ARRIVED. MONITOR FITTING ROOMS AND THE STOCK ROOMS.

EDUCATION: SUITLAND HIGH SCHOOL, CLASS OF 79

SKILLS: DATA ENTRY, LOSS PREVENTION/ SECURITY, ANSWERING SWITCHBOARD PHONES, CUSTOMER SERVICE, SECRETRIAL ADMINISTRATIVE SKILLS, TYPES 50+ WPM, TYPE CORRESPONSES, KNOWLEDGE OF MICROSOFT OFFICE AND MICROSOFT WORD AND EXCEL AND ALSO HAS KNOWLEDGE OF GMAIL.

REFERENCES: AVAILALBLE UPON REQUEST



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