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General Manager

Fayetteville, NY, 13066
June 30, 2016

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… Cont'd.


*** ********** **. • Dewitt, NY 13214 • Cell: 315-***-****


Seasoned executive with progressive experience in financial operations, tactical and strategic business planning, business development, marketing and management of multi-functional operations. Recognized for innovative solutions, consistent record of right-sizing operations, and designing and implementing systems and team building to drive profitable growth. Accomplished and results-oriented in moving companies to greater efficiency and profitability. EMPLOYMENT HISTORY

COYNE TEXTILE SERVICES, Syracuse, NY 1996- December 2015 One of the largest privately held industrial uniform service companies in the U.S with 9 plants and 16 service centers serving customers in 24 states throughout the Northeast, Southeast, Midwest and Mid-Atlantic regions. Third generation manager of an 86+ year old, high-performance, family enterprise. Career-long experience providing company leadership through a variety of roles, with a goal of expanding the company nationwide. Overall contributions include:

Negotiated all collective bargaining agreements, including developing a negotiating strategy which incorporated standardized language and standardized economics.

Built a company-wide Safety First culture including developing an employee-run safety committee.

Created a transitional duty/work hardening program to return employees to the workplace, reducing Workers Comp experience rating.

Developed a CRM sales process designed to grow accounts and manage prospects.

Optimized use of our specialized waste water system by promoting and selling 'heavy soil cleaning' to a competitor, resulting in an additional $2.2M in annual revenues, of which 45% is profit.

Developed plant KPIs to improve customer retention, encompassing plant best practices, financial performance, people, and image.

Improved customer retention and satisfaction through identifying and implementing Plant Best Practices


Acquired accounts including Novelis, G&K, Chobani Yogurt, Steri-Pharma, Byrne Dairy, Leprino Foods, Airgas, Sorento Foods, Crosman Arms, Greenville, UniFirst, Ameripride, Whiteway, Aramark, M&M Mars, New Bedford, General Dynamics, Tadeskis C-Store chain, Buchanon Hospital, Rutherford Hospital, Case Farms and others. Coyne GENERAL Chronology: MANAGER, SYRACUSE DIVISION 2013 – December 2015. Shifted into the GM position when the company President/CEO stepped back into his role after surgery. Took over the Syracuse division with full P&L responsibility. Volume under agreement increased from 67% to 90%. Reduced routes from 22 to 19 servicing the same volume. Achieved a 3% revenue growth and EBITDA improvement of over 25%. INTERIM PRESIDENT 2012 – 2013

Shouldered role during President/CEO's medical leave. Focused on reducing debt, growing the business, and building a culture of safety and trust.

Built a sales organization from the ground up (VP of Sales, five RSLs, 38 reps). Created a marketing plan, divided territories, mined prospects through Hoover's D&B, managed prospects, made presentations, formulated contracts.

Established an HR department. Hired a Director of HR. Defined roles in the organization, implemented performance management metrics, evolved company policies and training, developed recruiting and management of career paths.

Organized Procurement function to source business and manage supply chain. Established supplier metrics and contracts.

Developed IT department. Hired a Director of IT. Siloed systems; integrated business intelligence software; improved accounting functions; implemented CRM for Safety/Sales and Service. MARTIN R. COYNE, Page 2

VP OF OPERATIONS 2001 – 2012

Oversaw operations of nine plants in New York, Massachusetts, Pennsylvania, Kentucky, South Carolina, Ohio, Tennessee and Virginia, with combined annual revenue of over $65M. Oversaw all P&L, supervised nine general managers, reported to the President/CEO.

Consolidated the Worcester, MA plant into the New Bedford, MA plant, and the Schenectady plant into the Syracuse plant. Consolidations reduced excess capacity in each area to less than 25%, eliminated duplicate jobs, and increased the EBITDA run rate from 23% to 25%.


Held complete P&L responsibility for the Syracuse Uniform Rental Service operating plant with annual revenues of more than $9M.

Moved the plant from 5th to 1st in the company, by revenue growth, by EOY 2001.

Exceeded annual revenue plan, growing revenue organically from $8.5M to $9M; improved EBITA by 40%; reduced lost business by 3%; reduced DSO from 34.5 days to 27.6 days.

Led best practices for plant operations including Safety and OSHA, resulting in no lost time incidents and zero non- compliance violations of wastewater treatment.

SERVICE MANAGER & PLANT MANAGER, SYRACUSE DIVISION 1996 – 1999 Increased Service Center organization and productivity. Fully staffed the Syracuse Service Center through hiring best practices. Defined clear roles and responsibilities for Service Center District Manager, Service Sales Representatives, and Route Supervisors. Implemented the Company's Commitment to Service program and achieved 100% compliance to program.

Attained 100% call back (CIFs) within 24 hours; 100% completion of Customer Surveys, per month, based on customers assigned; and 97% Customer Satisfaction. Developed route check-in procedures and routing reports for deliveries. Used the CBA to process out non performers. Early MISSION Career: UNIFORM AND LINEN, Grand Prairie, TX MANAGEMENT TRAINEE 2 yrs.

Completed an 18-month management rotation program encompassing all aspects of the Uniform and Linen business

(Plant Operations, Route Management, Route Supervision, District Management, Office Management). EDUCATION

PROFESSIONAL BS in Consumer DEVELOPMENT Studies - University of Rhode Island Kepner Tregoe Problem Solving and Decision Making Seminar Managerial Design Performance Management Process

Dale Carnegie

Six Sigma Green Belt

Karrass Negotiating Seminar

ASSOCIATIONS Executive Management Institute

Catholic Charities, Syracuse Chapter - Member, HR Committee St. Joseph's Hospital, Syracuse – Former Board Council Member Elmcrest Children's Center, Syracuse – Former Board Member

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