Customer Service Data Entry
Resume:
Alisa Yvette Sydnor
Hyattsville MD 20785
********@*****.***
Work History;
Bodies Unlimited LLC/ June 2014 Present
Responsible for administration of and managing the following functions related to employee relations and communications, policy and compliance, professional development, recruiting and boarding, performance management training and HR metrics and employee training. Develop, implements and maintains HR programs and procedures. Manage new hire and termination exit communication and process. Full cycle benefits administration to include claims resolution, reviewing invoices, and handling Q&A with employee. Responsible for other duties to include, but not limited to coordinating employee events, preparing wages verifications and employee documents, tracking and maintaining records database and conducts timely audits of systems to ensure data integrity. Recommends new approaches, policies and procedures to effect continual improvement in efficiency of department and services performed.
Supervisory Examiner/FDIC August 2002 May 2014
Responsible for Supervising a team of Region IT Examiner staff, and planning directing and coordinating the work of the team as it relates to the Region IT operations. Assist with the development and implementation of policies and standard operation of the department. Responsible for the management and effective utilization of personnel; the preparation and review of performance evaluation; and recruitment selection training and development of examiner and other personnel.
Provide support in the area of monitoring and add existing and emerging aggregate Risk to the Corporation. Plan and coordinate procedures dealing with failing institutions including informational meetings with the Division of Resolutions and Receiverships, the Chartering Agency and make recommendation to the Regional and Board of Directors. YWCA/Sport and Health/ Fitness Director March 1992 January 2000 Fitness Director Developing safe and effective exercise class for senior citizens, personal training, group exercise classes. Coordinate the Health and Fitness Expo. Assisted with the training and developmental skills of coworker in various level of fitness. Work with outreach programs to help educate the community on obesity and health related issues. Work on providing a safe workout program for youth as well as senior. Develop the PACE program provide a segment for Dateline and 20/20 on how working out can help with Cancer. ABC Company/ Data Entry Clerk October 1989 January 1992 Provide assistance and support pertaining to the time attendance system and related procedures. Assist with the downloading data assembling correspondence files and prepare individual progress reports.
Tribles Distribution Parts March 1988 September 1989 Data Entry Operator Monitor contractor performance approve invoices, payroll and assess quality of service investigation and other administrative duties.
Educational / Certification:
leadership management BS American University –May 2006 Finance Minor American University May 2010
Business Administration BS American University June 1992 PTC Career Institute Data Processing Clerk June 1988 American Council Exercise ( ACE) January 2015
National Academy Sports Medicine ( NASM) June 2014 American College Science Medicine (ACSM) June 2014
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