Customer Service Administrative Assistant

*** * **** ****** *** ***

Ellsworth PA, *****

Phone: 724-***-****

e-mail: *****.*******@*****.***

Nichole Pyle

Objective

I am currently looking to secure a full time position in an office setting where I can utilize and expand upon my existing knowledge and skills.

Education

1993-1997 Bentworth High School Bentleyville PA

Work experience

February 2015-Present Centerville Clinics, Inc

Clerk Typist

I was employed at a busy front desk, working hands-on with patients at check-out providing them with clinical summaries, any follow up appointments that need scheduling, as well as scheduling any necessary testing or specialist visits. Any necessary referral summaries and orders are also given to the patient and any necessary authorizations or referrals are obtained and routed to the correct facility when needed. When necessary, a task is sent to medical records to release any information that may be requested by an outside specialist or facility. I assisted with checking patients in, taking co-payments and assuring that their insurance and contact information is up to date. I routed faxes to the correct department or office location, kept track of routing forms that are used for the various doctors and departments within the clinic, and was responsible for closing the payment journal at the end of the day.

July 2014-February 2015 Olive Garden

Server

I worked at the Olive Garden in Washington as a server. My responsibilities include serving guests food and drink, providing guest satisfaction and meeting and exceeding set sales goals per shift. I have received recognition for 100% guest satisfaction and teamwork.

2014 Sterling Office Professionals

Accounts Receivable/ Customer Service

I worked as a temp for this company at a Medical Supply Distribution center in the Accounts Receivable department. My duties included contacting insurance companies in regards to claims, forwarding claims on to insurance companies, filing appeals in regards to denied claims, checking and correcting claims, and also contacting patients when necessary in regards to insurance information and sending invoices when necessary.

2013 Oxford Solutions

Customer Service/ Administrative Assistant

I started here in a temp position in the Call Center as a Customer Service Representative. I answered phone calls from customers at Utility Service Partners that wished to enroll in Utility Line Warranties with the company as well as from customers who were already enrolled. I enrolled new customers, took payments from existing customers and answered any questions that they had in regards to the warranties. I later worked here as a temp in an Administrative Assistant capacity, sending out terms and conditions, handling the daily mail, and various other tasks.

2011- 2012 Universal Smartcomp

Ops- Administration

I handled various aspects of medical billing. I worked in a group of about eight people, sending medical bills to various insurances for payment. We also received and forwarded faxes to the appropriate department as they were received.

2010- 2011 Wishgard LLC

Clerical/ Various

I worked here in a clerical capacity. I did typing, filing, and worked with Excel. I performed various other clerical duties. I also did some abstracting, and work with chain of title.

2008 Nova Care Rehabilitation/Select Medical Canonsburg PA

Cash Applications Specialist

I worked at the Central Billing Office, posting payments to patient accounts. It was my duty to ensure that all of the payments were applied properly to the system.

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