Customer Service Manager

Personal Information

Name: John Henning III

Email: *************@*****.***

Home: 318-***-****

Cell: 318-***-****

Home Location: US-LA-Shreveport-71107 (Citizen)

Experience

Customer Service: (4 Years experience)

Retail: (2 Years experience)

Manufacturing/Assembly: 5 Years experience)

Company Information

Company Name: Powertech Propellers

Start Date: January 2013

Job Title: Dockworker/Assembly Technician

End Date: still employed

Company Name: Red River Sanitor

Start Date: January 2013

Job Title: Janitor/Housekeeper

End Date: June 2014

Company Name: Applebees

Start Date: September 2011

Job Title: Server/Dishwasher

End Date: July 2013

Company Name: Famiy Dollar

Start Date: November 2010

Job Title: C.S.R./Stocker

End Date: August 2011

Company Name: Jean Simpson

Start Date: Febuary 2009

Job Title: Warehouse Associate

End Date: January 2011

Additional Skills And Qualifications

Most Recent Wage: 13.75. USD per hour

Desired wage: open-minded & willing to discuss

Job Duties

Powertech Propellers: 01/2013 to: still employed

Assembled complex, multi-component aircraft propellers.

Routinely processed quality control procedures to ensure equipment readiness.

Maintained equipment log and tracked workload using digitized software.

Analyzed and determined equipment problems encountered during assembly and testing of equipment.

Discussed operating results with assembly lead and manager.

Performed complete assembly with no supervision on assigned standard project build releases.

Accurately reported daily and hourly assembly work.

Communicated to engineering of non-forming and fitting manufacturing part designs.

Red River Sanitors: 01/2013 to 06/2014

Duties include maintaining the essential level of cleanliness by using the appropriate cleaning and sanitizing methods, chemicals, materials and procedures. They are also responsible for waxing and scrubbing of floors and tiles, cleaning of washrooms and bathrooms, cleaning of fixtures and equipment, garbage removal and other exact cleaning tasks that may be assigned by the housekeeper supervisor.

Applebees: 09/2011 to 07/2013

Utilize knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks to make the perfect recommendation for each customer. Trained new servers on how to create an excellent dining experience and liquor laws and developed server handbook. Handle customer complaints and always ensured customers left with a smile. Perform stocking duties and inventory maintenance before, during, and after every shift. Make a constant effort to become familiar with regular customers and how to meet their needs. Shining silverware & glassware, replenishing station stock and cleaning duties. Clearing and setting tables, always handling try to serve food. Ensure patrons have everything they need to ensure a pleasant dining experience. Responsible for closing duties, restocking beer/liquor bottles, cleaning and garbage disposing. Maintained clean and professional upscale appearance

Family Dollar from: 11/2010 to 08/2012

Interact directly with customers to provide assistance and resolve problems.

Managed front cashiers in areas of monies handling, voids, shift breaks and customer service.

Enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal associate productivity.

Handled all aspects of inventory & perform daily bank runs.

Jean Simpson from: 02/2009 to: 01/2011

Responsible for collecting special orders or regular lines, vendor purchase orders or customer returns. Responsible for location and inventory lookups. Resolving common issues or discrepancies on daily basis. Organizing and processing customer orders on nigh shift making sure that truck departure timelines are met. Processed outbound orders on day shift if necessary.

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