Customer Service Manager
Resume:
Jennifer Ritter
Burlington, WI ***05
************@*****.***
JR
Summary
Dedicated Account Manager with 15 years experience combining Management and Customer Service with expertise in Salon and Office Setting.
Employment History
Customer Service/Account Manager, RP Riley Management Group, Inc.
Mukwonago, WI 53149 January 7, 2008-May 18th, 2016
Review medical insurance policies to determine coverage.
Prepare medical insurance claim forms or related documents, review them for completeness.
Work closely with HR/Controllers
Worked closely with employees regarding questions/issues
Process weekly,monthly and year end reports.
Bill clients
Handle clients funds.
Responsible for accounts payable/receivable
Nail Tech, New Visions
Big Bend, WI September 2005-December 2008
Maintained professional relationship with clients.
Scheduled appointments and rang up sales.
Time Management.
Store Manager, Merle Norman Salon
Mukwonago, WI 53149 October 2001- September 2005
Managed a salon with 7 employees.
Provide customer service by greeting and assisting customers and responding to customers needs and complaints.
Direct and supervise employees and engage in sales, inventory taking and reconciling cash receipts or in performing service
Monitor sales, activity to ensure customers receive excellent service.
Inventory stock and reorder when inventory drops to specific levels. Hire, train & evaluate personnel in sales, marketing, promoting or firing workers when appropriate.
.
Education
East Troy High School
Basic Education/Business/Art
Graduated
.
European Nails
Brookfield, WI
Graduated June 2001
References
Claire Stella
RP Riley Management
VP Claims Administrator 1-262-***-****
Kelly Linton
Merle Norman
Owner 1-262-***-****
Courtney McFadden
New Visions
Hair Stylist 1-262-***-****
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