Manager Management

CURRICULUM VITAE: LILIAN THERERA DE COSTA

Name : Lilian Therera De Costa

Race : Eurasian

Religion : Roman Catholic

Languages : English, B. Malaysia & B. Indonesia

Nationality : Malaysian

Address : No 38 Jalan LEP 4/15

Seksyen 4, Taman Lestari Putra

Bandar Putra Permai

43300 Seri Kembangan, Selangor

Sex : Female

Marital Status : Married

Education : Sijil Rendah Pelajaran, Convent Bukit Nanas

Sijil Pelajaran Malaysia, Convent Bukit Nanas

Contact No. : 016 - 946 5226

Email : **********@*****.***

Experience : - International Specialist Eye Centre

PA to CEO/MD, Office Manager & Head of Patient Relations Department

(2007 – January 2015)(2007 - 2014)

- The Legend Hotel Kuala Lumpur

Guest Services – Manager

(2006)

- Reach Publishing Sdn Bhd & McCallum

Strategic Communications Sdn Bhd

Office Manager

(Sep 2000 - Dec 2005)

Skills and Experiences:

Many years of experience in the hospitality industry mainly in guest services.

Acquired and honed administrative skills in various companies, such as co-ordinating meetings, events, maintaining files and records, composition of letters/correspondences, managing incoming and outgoing mail. Retrieval of data from various sources.

Knowledge and experience in processing staff claims, payment vouchers, payroll, monthly statutory deductions in accordance with company procedures.

Negotiated with suppliers/vendors on the purchase of items.

Managed areas such as the stockroom.

Liaised with government departments on various matters pertaining to licensing, permits, etc.

Administered media space purchase with major newspaper companies.

Co-ordinated hotel reservations or appointments for senior officers/managers of the company.

Possess a good understanding of hotel systems especially in the Front Desk.

Thirteen years experience as a personal assistant to the MD and CEO.

Managed manpower of 80 to 100 staff. Able to multi-task as and when needed.

Courses Attended : Increasing Guest Satisfaction

The Leadership Dimension

(National Productivity Centre)

Personal Development Leadership

(Personal Development Leadership

Management Corp (M) S/B)

Management Development Programme

(ITC Management Centre)

Leadership of Service

(Training Services Asia)

Management Development Programme

(ITC Management Centre)

Leadership Motivation & Team Building

Skills Programme

(HRA Consultants)

Contact this candidate