Manager Customer Service
Resume:
Mayra Gomez
*.*****@*****.***
• Upland, CA 91786
Objective
•Seeking a challenging and rewarding advancement where I may utilize my skills and talents. Ideally, I would like to focus in a lasting relationship in the field of administration.
Personal Profile
•Efficient in book keeping and documentation and payroll
•Fast pace individual
•Payroll orientated Leadership skills/ Great attention to detail
•Resourceful team player with can-do attitude.
•Strong Motivational skills
•Comfortable/confident public speaker
•Efficient in high stress situations and conflict resolution
•Sensitivity/Appreciation for Cultural Diversity
•Excellent verbal and written communication skills.
•Case-planning, documentation and maintenance of file
•Bi-lingual Spanish/English (Read/Write/Speak)
•Highly organized, able to multi-task
Academic Background
Bachelors of Science in Business Management November 2018 University of Phoenix, Ontario, CA
•Ethical and Critical Thinking
•General Studies
•Human relations
•Crisis Intervention
•High School Diploma, Hillside High School,2005, Upland, CA
Employment History
Maulin Home Care Services, Office Manager/ Caregiver
Upland CA
January 2015 to Present
•Provide support to management
•Efficient in book keeping and documentation and payroll
•Implementation of appropriate staffing based
on client needs
Yoshinoya Beef Bowl, Shift Manager
Upland CA
April 2014 to June 2015
March 2005 to June 2007
•Successful leader
•Independently motivated
•Staff Trainer
•Conflict Resolution
•Health and Safety regulation compliance
•Paperwork, purchasing, scheduling, and daily inventory
RePLANET LLC, Commercial Accounting Representative
Rancho Cucamonga CA
March 2010 to November 2013
•Responsible for accounts payable for all 4 processing plants
•Create purchase orders for all commercial accounts
•Audit and correct monthly inbound reports; Performed random audits on scale reports
•Handle customer service for all commercial accounts and front office
•Prepare CRV billing for Commercial and Commodities Manager
•Serve as liaison between plant Operations Managers and commercial customers
•Interface with State Department of Conservation
•Report to the Commercial and Commodities Manager and the Vice President of Commercial Accounts
RePLANET LLC, Scale Master
Rancho Cucamonga CA
Promotion -August 2008 to March 2010
•Managed inbound and outbound loads
•Verified accuracy of inbound and outbound records
•Communicated with outbound brokers
•Worked with Commercial Accounting Manager
•Reported directly to Operations Manager
RePLANET LLC, Recycling Specialist
Rancho Cucamonga CA
Promotion-August 2007 to August 2008
•2008Maintained purchasing cash balance of $15,000
•Managed a daily cash report
•Drove fork lift and bob cat
•Purchased CRV and non-ferrous materials
Represented company on TV show to explain recycling process
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