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Customer Service Assistant

Kansas City, KS
$17.00 hr.
June 29, 2016

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Ramona Weldon

*** *. ** *


Kansas City, KS. 66105


Professional Summary:

Highly motivated individual with extensive experience in data entry and accounts receivable. Seeking a position with a growing company. I hope to positively contribute and utilize my 10+ years of customer service experience to provide a proactive approach to the consumer. Work Experience:

People’s Auto Credit Overland Park, KS

Chief Collection Agent 10/2013 – 05/2016

● Handled delinquent accounts, secured payment transactions through proactive research, conferred with customer about their credit contract, and granted credit extensions.

● Demonstrated skillful communication and negotiation skills.

● Maintained high standards of excellence, had the authority to have services discontinued and made key decisions on our authority to repossess merchandise.

● Trained fellow employees on policy and phone communications. Beaver Express Kansas City, MO

Office Manager 12/2010 – 10/2011

● Executed daily operations of billing and routing of freight.

● Purchased, distributed, and stored office supplies.

● Analyzed office operations and procedures, such as typing, billing, flow of correspondence, filing and the requisition of supplies.

● Supervised and managed a group of people for a trucking firm. Nebraska Transport Company Kansas City, KS

Administrative/Assistant Dispatcher 10/2009 – 10/2010

● Aided dispatcher in planning delivery drop off and pickups daily.

● Provided excellent customer service with rate quotes, answering billing questions, and providing delivery information.

● Kept records of shipments using logbooks through computer software. Graham Ship by Truck Kansas City, KS

Administrative/ Assistant Dispatcher 02/1997 – 10/2009

● Assigned delivery routes to drivers.

● Tracked and submitted deliveries to designated companies.

● Handled phone calls.

● Operated and had a complex understanding of the computer software. Continuing Education:

Kansas City Kansas Community College – Medical Terminology/Medical Billing & Coding IBM Certification – System of Operation of IBM 3600 Area Vocational Technical School Administrative Assistant J.C. Harmon High School Diploma

Notary Public in and for the State of Kansas expires 8/20/2019

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