Management Service Technician
Resume:
Jacqueline McGaskey
Houston, TX 77006
**************@*****.***
Summary
Over 27 years experience as a Commercial Insurance Claims Investigator and Computer Operation Specialist, and four years experience as a Hospital Service Technician. Reviewed and interpreted over 500 commercial insurance vendor contracts, including Sysco, Sygma Network, Freedman Meats. Negotiated commercial liability losses with an average case load of 150–200 claims per month. Negotiated claims with national vendor accounts such as Tyson Foods, Excel Corp., Eggs American. Generated spreadsheets and reports that facilitated procurement, shipping and receiving, and inventory management. Maintained operating systems for the daily hospital operations. Proficient in the following computer skills and programs: FTP, TPC/IP, RIP, Windows Active Directory, Cisco Routers, Red Hat, Linux, Unix, LAN, WAN, MAN, SQL Server DASD Tape Backup, 10-Key by Touch, MS Windows, Word, Excel, Access, Power Point, and Outlook.
Work Experience
Universal Hospital Services Houston, TX 4/2010 – Current
Memorial Herman Hospital, TMC
Service Technician
Facilitated delivery of critical care medical equipment
Advised medical staff on equipment required for bed management
Ensured equipment arrived within requested intervals as needed for life saving patient care procedures
Ensured all ICU areas had specified equipment for emergency care
Analyzed inventory and maintained adequate levels of equipment based on hospital needs
Prepared PowerPoint presentation to educate staff on inventory control
Practiced daily AIDET, and utilized PPE as required
Gallagher Bassett Services Houston, TX 10/1998 – 5/2009
Sr. Claims Investigator
Reviewed, interpreted, and maintained over 500 vendor contracts
Negotiated commercial liability losses which included product, general, and auto liability
Reviewed coverage information and determination of coverage pertaining to each individual loss
Recommended defense counsel in accordance with state policies
Recorded telephone statements along with written interpretation of statements and phone conversations
Proposed action plans with budget to client and counsel
Participated in vendor negotiations involving national accounts
University of Texas Medical Branch Galveston, TX 8/1982 – 10/1998
Computer Operations Specialist II
Generated reports and spreadsheets needed by Procurement, Shipping and Receiving, and Inventory Departments to assist in inventory management
Preformed downloads on tracking devices for daily inventory management
Maintained all operating systems for problems involving hospital operations, scientific alley, physical plant, and off site facilities
Performed daily system saves and emergency shut downs
Committed 24/7 assistance in resolving system malfunctions
Education
Associates of Applied Science Degree in Network Engineering, Westwood College, Houston, TX
Additional Education
University of Phoenix, Houston, TX – pursuing Bachelor of Arts degree in Business Management
Certifications
Alvin Community College, Alvin, TX, Certification in Petrochemical Engineering
Micro-Technology Institute, Friendswood, TX, Certification in Computer Science
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