Customer Service
Resume:
Priscilla Cruz
**** ******* ***,************, **,19135
Cell: 267-***-****
*********.******@*****.***
Training & Certification
Peoples Emergency Center
-Customer Service and Sales Certification
Skills
Bi-Lingual; Fluent in Spanish
Experienced in Microsoft Office Suite and Data Entry
Experience
Domino’s Pizza; Philadelphia, PA
February 2011 - January 2016
General Manager/ Customer Service Representative
Manages shifts for the day/night, handles money transactions, takes inventory, enters invoices in online tracking system, loads food for stock, ensures store is properly cleaned and sanitized and manages and schedules crew in a professional manner to provide consistent and effective customer service.
Office Worker
Handled customer complaints, kept track of purchase edits and errors in transactions, ensured cancellations were correct, maintained and managed sales and labor for franchisee.
Cashier
Worked as front desk cashier, managed food orders and prepared food for take-out.
Peoples Emergency Center; Philadelphia, PA
May 2012- November 2012
Intern
Fulfilled executive support and administrative tasks including filing, managing mass mailings, providing teaching assistance and classroom monitoring for beginner level computer classes and youth programs.
Joyce Leslie, Philadelphia, PA
May 2011- February 2012
Sales Associate /Cashier
Handled cash, check and credit/debit card purchases, exchanges and returns, answered telephones, organized inventory, displayed clothing according to marketing standards, managed shipping and receiving of clothing and accessory merchandise.
Olympia Sports, Franklin Mills Circle, PA
06/2008 - 07/2009
Customer Service and Sales Representative
Managed store maintenance/cleanliness, organized and sold products, provided direct customer service, supported cahiers with cash, check and credit/debit card purchases, exchanges and returns
Education
Community Academy of Philadelphia Charter School; Philadelphia, PA
September 2007- June 2010
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