Human Resources Generalist

HEATHER M. CLARK

**** ******** *****, **. *****, MO 63126

906-***-**** *****************@*****.***

HR GENERALIST

A resourceful professional with in-depth experience and knowledge within human resources and administrative fields. Able to utilize outstanding organizational skills to ensure efficiency within an organization encompassing all aspects of HR/administration. Capable of building strong internal communication links to foster positive collaboration between various departments. Adept in fast-paced and high-pressure environments.

Human Resources

Employee Relations

Employee Discipline

Recruiting & Training

Business Administration

Communication Skills

Database Management

Schedule Coordination

Client Services

Process Improvement

Interpersonal Skills

Professional Experience

PRINCE TELECOM, New Castle, DE

Human Resources Generalist (2014 - 2016)

Offered support for Mid-Atlantic Region of national telecommunications company specializing in installation of high-speed internet, home phone, cable television and home alarm installation.

Provided support in all areas HR including staffing, recruiting, selection, hiring, compensation, training, discipline, and termination.

Assisted and counseled management on employee relations issues to include investigations and extensive travel to all facilities within the region.

Recruited all exempt and non-exempt positions in the region and conduct new hire orientation.

Respond to unemployment compensation claims and coordinate hearings.

Track all FMLA/LOA and light duty assignments nation-wide (70 locations/3,000 employees).

Conduct employee file audits for unemployment claims and various other matter; ensure compliance with company policies and procedures.

CATHOLIC CHARITIES, Fort Lauderdale, FL

Human Resources Generalist (2012 - 2014)

Conducted application process to completion including evaluations, interviews, and hiring.

Coordinated and tracked unemployment claims and delivered guidance to program directors.

Administered employee reviews, exit interviews, and assisted in team-facilitated new hire orientation training.

Communicated with employees on a daily basis and conducted monthly site visits related to employee relations.

Facilitated annual training such as OSHA, FLSA, Emergency Preparedness, and Safety of Field Personnel.

SEABULK TANKERS INTERNATIONAL, Fort Lauderdale, FL

Logistics Assistant – Temporary Contract (2011 - 2012)

Assisted in crewing four oil tankers and maintained complex scheduling requirements for the crew.

Organized travel arrangements and corresponded with union representatives and laborers.

Retrieved, filed, and maintained vital information from Seafarer’s International USCG and Merchant Mariners websites for licenses, passports, and related documents necessary to sail.

Performed state, federal, and county background checks for all new crew members.

FRANCISCAN CARE CENTER, Wilmington, DE

Human Resources Assistant – Temporary Contract (2011)

Reconfigured and maintained active employees’ files for Joint Commission audit.

Scheduled meetings and appointments for supervisor and provided proposals on process improvements.

Drafted correspondence to supporting companies and employees.

Provided first-line support for all office personnel relating to administration issues.

Professional Experience Continued

METALS USA, Pittsburgh, PA

Human Resources Assistant (2004 - 2006)

Enrolled new employees in medical, dental, vision, and life insurance.

Administrated changes in benefits for 450 employees and coordinated open enrollment annually.

Managed payroll for 12 locations throughout the Northeast on a weekly and bi-weekly basis.

Approved checks for tuition reimbursement, tracked payroll deductions, and dealt with enquiries.

Education & Certifications

Bachelor’s Degree: Behavioral Science, Wilmington University, Wilmington, DE (2010)

Associate’s Degree: Early Childhood Education, Lake Superior State University, Sault Ste. Marie, MI (2009)

Certificate: Administrative Assistant Program, Hickey College, St. Louis, MO (1998)

Diploma: College Preparatory Studies, Lindbergh Senior High School (1993)

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