Customer Service Manager

Sherry Hudson

**** ****** ** (H) 478-***-****

Byron GA 31008 **************@*****.*** (C) 478-***-****

Summary

Equally effective working independently and in cooperation with others in order to provide the best service

Ability to exercise good judgment and discretion in handling confidential materials and matters following company policies and procedures at all times

Team leader who thrives under pressure and utilizes excellent analytical, problem-solving, and verbal/written communication skills

Education

ASSOCIATE OF SCIENCE – CRIMINAL JUSTICE 12/14

AMERICAN INTERCONTINENTAL UNIVERSITY

ATLANTA, GA

RELEVANT COURSE WORK

Introduction to the Criminal Justice System

Criminal Investigation

Criminal Procedure

Criminology

Applied Criminal Justice Ethics

Criminal Law for Criminal Justice

Research Methods in Criminal Justice

Police Operations

ASSOCIATE OF BUSINESS AND ACCOUNTING

06/2001

MIDDLE GEORGIA TECHNICAL COLLEGE

WARNER ROBINS, GA

RELEVANT COURSE WORK

Principles of Accounting

Business Economics

Public Administration

Finance

Office Information Systems \

Statistics in Business

Foundations of Business Communication

Public Administration

Project Management

Operations Management

12/14-Current

PYCHOLOGY/SOCIAL WORK

Stratford university

Saint Albans, VT

RELEVANT COURSE WORK

An Introduction to Human Relations; The Process of Socialization

Definition of Social Psychology; From Past to Present

Social Influence; The Study of Attitudes; Persuasion by Communication; Persuasion by Our Own Actions; Changing Attitudes

Social Influence; The Study of Attitudes; Persuasion by Communication; Persuasion by Our Own Actions; Changing Attitudes

Work History

Internship at Middle Georgia Technical College

02/2001-06/2001

Taught a class of 15 college students in the Technical aspects of QuickBooks that ensured students were presented with comprehensive course materials. Provided students with their progress and constructive feedback. Specialized in engaging with students to ensure an optimal learning experience.

Highlights

• Outstanding knowledge of basic teaching principles and methods

• Profound understanding of grading and evaluation procedures

• Proficient in MS Word, Access and Excel

• Strong analytical and critical thinking abilities

• Ability to work flexible schedules

Warner Robins Jaycees

Warner Robins, GA 02/95-03/98

Office Manager

Worked as a office manager by interacting and communicating with fellow associates in a cooperative, constructive manner

Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development

Managed and motivated employees to increase sales and ensure efficiency

Responded to customer complaints and comments in a timely manner

Organized special promotions, displays and events

Hardees Franchise

Warner Robins, GA 02/89-09/94

3rd Shift Manager

• Organize and Implement: organizing the production of the work, and the workforce, training

• Maintained supply inventory by checking stock to determine inventory level

• Anticipated needed supplies and verified receipt of supplies, placed and expedited orders for supplies

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Cognitive Skills

Apply general principles to specific situations Write, verbalize and present content

Focus attention on a task or conduct research Evaluate options

Analyze problems Brainstorm solutions

Memorize and recall information

Technical and Computer Skills

Microsoft Word

Excel, PowerPoint

Publisher,

Outlook

Access

PC and Mac

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