Customer Service Management
Resume:
Pierre Parker
**** ********* #** *******, ***** *7006
**********@*****.***
SKILLS SUMMARY
Polite, friendly, and approachable service professional with six years’ experience in a fast-paced, high-intensity hospitality environment. Industrious professional excelling in customer service. Proven record of using soft skills, communication, team member coordination, and creative problem solving techniques to exceed expectations.
EDUCATION
University of Houston-Downtown, College of Business, Houston, Texas
Bachelors of Business Administration in Marketing, August 2016
Bachelors of Business Administration in Finance, August 2016
Financed 80% of educational expenses with continuous employment
EMPLOYMENT HISTORY
Bartender May 2014-May 2016
Headwaiter December 2012-May 2014
Server April 2010-December 2012
Host March 2010-April 2010
Gringos Mexican Kitchen, Pearland, Texas
Controlled liquor inventory of over $6,000
Delegates tasks and services to fellow employees
Critically controlled situations with fair decisions and resolves complaints
Employee of the Month 7 times
Balanced cash drawers and reserves of up to $5,000, reports cash to corporate office
Ensured all employees have paid cash owed
Confidently created and maintained relationships with guests
Effectively communicated with guests, management, and vendors
Instructed new employees on policies, planning, decisions, and training
Continuously directed a team of five coworkers
Planned and executed putting tables together for large parties
Special Services Desk September 2009-October 2011
Cashier October 2008-September 2009
Home Depot, Pearland, Texas
Coordinated between management, vendors, employees, and customers
Processed sales over $10,000
Analyzed and resolved customer issues
Consistently assisted with customer service in other departments such as Paint, Lumber, Plumbing, Gardening, Kitchen and Appliances, and Electrical
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