Customer Service Manager
Resume:
Raychelle White
**** * ******* **. ***** bend, In 46613
Mobile: 574-***-****
*************@*****.***
Summary:
Exhibits enthusiasm and a desire to learn as well as succeed. Demonstrates outstanding performance under pressure and accepts challenges as opportunities. Maintains a high degree of independence and self-initiative. Works well with others. My desire is to work for an organization where I can utilize my skills to their fullest and also an organization that encourages personal and professional growth.
Education:
Indiana University Northwest
Bachelor of Arts in General Studies
•Concentration: Psychology
Minor: Communication
Minor: Health Systems Administration
Work History:
Spherion Southbend, In April 2015-February 2016
CTDI
Tester
•Refurbish electronic equipment
•Network Services Repair and Logistics (Wireline & Wireless)
•Repair and reship CPE Product (Set-Top Box, Modems & Data)
Liberty Mutual Insurance
Billing Specialist/CRC (Customer Response Center)
•Respond to customer calls regarding billing needs and customer service needs
•Operated Microsoft outlook to send and receive emails for customer needs
Speedway Portage, IN May 2014-February 2015
Co-Manager
•Provides customer service leadership/direction, in conjunction with the Store Manager, for entire store and team of employees working at that location
•Monitors store activities
•Trains, schedules and coaches employees to ensure store success
•Promotes an environment focused on customer service, satisfaction and store cleanliness
•Responds quickly to all emergencies and trouble shoot customer challenges
•Assists in implementing all merchandising and marketing programs, which includes maintaining plan-o-gram integrity and appropriate sign placement
•Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives
•Place orders for merchandise and products
•Ensures that all necessary store reports and paperwork are completely accurately and in a timely manner
Teleperformance/United Health Care/HR Block Hobart, IN August 2013-March 2014
Customer Care Professional United Health Care/Product Support HR Block
•Take calls in a high volume call center, be productive, and engage in positive interactions, effectively meeting the needs of the Customer while reinforcing trust and taking into consideration the Customer’s time and availability.
•Create Customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
•Identify our Customer’s needs by asking clarifying questions to effectively promote products and services, and articulate the features and benefits in a competitive environment through successful negotiations.
•Adjust and adapt to all aspects of the business in an ever changing work environment, while understanding goals, how they are measured, how to reach them, and work with others as necessary to achieve these goals.
RadioShack Indianapolis, IN November 2011-March 2012
Sales Associate
•Greeted every customer with enthusiasm and energy and delivered outstanding customer service
•Assisted customers with product understanding and offered solutions to issues at hand
•Explained and communicated advantages and disadvantages of various products
•Maintained cleanliness and overall appearance of the store
•Initiated and activated cellular phone service and assisted customers with bill payments
Nexus Employment
MSI- Manufacturing Solutions International Portage, In June 2009-September 2011
•Production/assembly of product
•Packaging products for shipment
•Measuring quality of product
Volunteer Experience:
Young Women’s Christian Association Gary, In Each summer of 2005-2012
Provided assistance with soup kitchen and prepared meals for elderly and homeless
Methodist Hospital-Northlake Gary, In March 2014- Present
•Social and Career services- filing and data entry
•Administration/Executive offices- secretarial duties
Leadership Experience:
Course Hero Inc.
Internship program
Managed a group of students at my university in spreading the mission of the Course Hero Knowledgebase system
Course hero knowledge drive works when a current student donates by uploading a sample of their work or notes from school to the database so that it may be available for students to access from the Course hero website. When a student uploads a minimum of ten documents, the foundation will donate a book to a school in West Africa.
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