Sales Customer Service

Richard Sobie

***** ******* **. ** ***** Fulton, OH 44614

************@*********.*** (H) 330-***-**** (C) 330-***-****

Retail Management

Business Development Team Building Financial Oversight

Distinctively talented retail management professional possessing notable track record leading collaborative teams to surpass sales and service goals across departments. Adept at selecting and developing results-oriented employees driven to excel and attain professional advancement. Talent for conceiving and implementing plans for expanding company market share while protecting existing customer relationships. Ability to efficiently manage diverse inventory and procure merchandise to meet projected customer needs.

Core Competencies

Sales & Marketing Strategies

Merchandising Practices

Loss Prevention

Recruitment & Interviewing

Employee Development

Customer Service

Business Administration

P&L Management

Analysis & Reporting

Professional Experience

OFFICE MAX – Canton, OH 2014-Present

Store Manager

Provide comprehensive operations oversight to ensure continued business profitability. Hire and mentor employees to meet customer needs through personalized and courteous service. Interact with customers to discuss preferences and opinions and resolve issues as necessary. Conduct periodic employee and management meetings to discuss personnel and general operational issues and outline new policies and solutions. Perform critical accounting procedures including P&L management and tracking sales statistics. Monitor inventory levels and contact vendors to procure merchandise to supplement existing stock. Generate staff schedules and perform additional essential administrative functions to support company productivity.

Key Achievements:

Effectively managed all procedures required for successful store conversion to the new Office Depot store system, including overseeing the initial merchandising layout, all to ensure maximum impact.

SEARS HOLDING COMPANY (KMART DIVISION) – Massillon, OH 2012-Apr.2014

Store Manager

Realized short- and long-term operational goals by recruiting and training highly skilled employees and supervisors and monitoring profit results to determine effectiveness of existing business strategies. Evaluated staff to ensure policy compliance and offered recommendations to increase productivity in every department. Monitored income and expenses and analyzed operating budget to determine areas for adjustment.

Key Achievements:

Consistently boosted sales 3% annually throughout tenure with continual margin increases each year.

Leveraged business knowledge and training skills to develop numerous associates into advanced positions.

GABRIEL BROTHERS – North Canton, OH Mar. 2010-Jan.2012

Store Management

Facilitated continually outstanding profit results in top leadership role for high-grossing store .

Performed critical functions to ensure persistent revenue generation and expansion of customer base. Trained and helped supervise cohesive team to surpass sales and customer service targets. Devised and executed sales and marketing plans to increase store’s market share. Oversaw inventory and coordinated merchandising procedures in compliance with company-wide practices.

Key Achievements:

Continually attained ranking among top four company stores for sales and attainment of vital operational objectives.

DOLLAR GENERAL – North Canton, OH 2009-Mar.2010

General Manager

Key Achievements:

Continually attained ranking among top company stores for sales and attainment of vital operational objectives.

STEVE AND BARRY’S – Alliance, OH 2006-Feb.2009

Store Director

Capitalize on superb business acumen to daily and business development operations for these thriving retail apparel outlets with $2.5 million each in annual sales.

Provide comprehensive operations oversight to ensure continued business profitability. Hire and mentor employees to meet customer needs through personalized and courteous service. Interact with customers to discuss preferences and opinions and resolve issues as necessary. Conduct periodic employee and management meetings to discuss personnel and general operational issues and outline new policies and solutions. Perform critical accounting procedures including P&L management and tracking sales statistics. Monitor inventory levels and contact vendors to procure merchandise to supplement existing stock. Generate staff schedules and perform additional essential administrative functions to support company productivity.

Key Achievements:

Continually attained ranking among top five company stores for sales and attainment of vital operational objectives.

Effectively managed all procedures required for successful opening of new store, including hiring 125 employees and overseeing initial merchandise layout to ensure maximum impact.

Adeptly developed several team members into supervisory and management positions through intensive training and advising to facilitate individual accomplishment.

STAPLES – Akron, OH 1999-2006

General Manager

Facilitated continually outstanding profit results in top leadership role for high-grossing store of this leading national office supply company.

Realized short- and long-term operational goals by recruiting and training highly skilled employees and supervisors and monitoring profit results to determine effectiveness of existing business strategies. Evaluated staff to ensure policy compliance and offered recommendations to increase productivity in every department. Monitored income and expenses and analyzed operating budget to determine areas for adjustment.

Key Achievements:

Consistently boosted sales 8% annually throughout tenure with continual margin increases each year.

Leveraged business knowledge and training skills to develop numerous associates into advanced positions.

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Additional career history (1987-1999) as General Manager, Assistant Manager, and District Trainer for Best Buy, Shopko and Twin Valu stores in OH, WI, MI and MN with up to $100 million in annual sales volume.

Education and Professional Development

General Studies Milwaukee Area Technical College – Milwaukee, WI

Key Seminars: Human Resources’ Review Writing; Motivational Speaking

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