Customer Service Front Desk

Sherrie Randolph

*********@*****.*** *** Wells Fargo Dr. Apt 1008 Houston, TX 77090 225-***-****

Professional Overview

Dedicated customer service focused professional. Highly motivated, quick learner with a solid work history. I have a proven record and reputation of being a team player and dependable leader. Looking to launch a new career that will allow me to continue to grow in my passion of helping others.

Experience

Theatre District Garage Houston, Texas

Cashier 2013 – Present

Head Cashier – responsible for all deposits and training of new hires; maintain a professional demeanor while giving excellent customer service.

• Greet customers in a sociable and gracious manner

• Process and generate billing receipts

• Transaction handling

• Cash handling and deposits

• Accept credit cards and cash for payment processing

Courtyard by Marriot Hotel Baton Rouge, LA

Front Desk Clerk 2005 – 2013

Greet guests and patrons as they arrive

• Manage the registration process

• Ask for identification and ensure that the provided credentials are accurate

• Handle guest check-ins and check-outs

• Operate hotel switchboard, take calls and provide information and transfer calls

• Manage accounting of all rooms

• Provide guests with room keys

• Take reservations over the telephone and in person

• Answer questions regarding the hotel’s services

• Resolve complaints or provide suggestions

• Compute bills and take payments

• Explain appropriate use of keys and ensure that guests are satisfied with the rooms

• Balance cash at the end of the shift

Experience

Wyndham Hotel New Orleans, LA

Front Desk Clerk 2000 – 2004

Greet guests and patrons as they arrive

• Manage the registration process

• Ask for identification and ensure that the provided credentials are accurate

• Handle guest check-ins and check-outs

• Operate hotel switchboard, take calls and provide information and transfer calls

• Provide guests with room keys

• Take reservations over the telephone and in person

• Answer questions regarding the hotel’s services

Skills

MS Word

MS Excel

MS Outlook

Cash Handling

Award winning Customer Service skills

Education

Abramson High School 1998 - 2001

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