Customer Service Computer Science
Resume:
RAY C. PRESTON
Spring, Texas 77386
***********@*****.***
Entry-level IT professional with strong academic background open to working with various technology environments and platforms.
ACHIEVEMENTS, SKILLS, AND ABILITIES
• Strong working knowledge of software, hardware, networking, operating systems and security applications.
• Proven ability to diagnose, troubleshoot and resolve technical problems.
• Experience in building, repairing and upgrading desktop and laptop units.
• Outstanding communication skills and demonstrated background working well with students, co- workers and customers in one-on-one and group settings. EDUCATION
• Completed 57 credit hours towards Associate of Arts degree in Computer Science at Lone Star College.
• Current G.P.A. of 3.53/4.0. Earned Dean’s list honors two semesters and consistently earn top scores for quality product and on-time completion.
• Enrolled to begin Bachelor of Science degree in Computer Science at University of Houston, with an expected graduation date of May 2018.
TECHNICAL QUALIFICATIONS
• Operating Systems: Windows XP/7/8/10
• Software Applications: MS Office, Norton Utilities, Glary Utilities, Adobe Professional
• Networking: LAN/WAN, VPN, WAP2
• Languages: XML, Java, JavaScript, Visual Basic, Assembly Language, Visual Studio
• Databases: Oracle
PROFESSIONAL EXPERIENCE
• Concurrent Employment with College Studies:
Full-time server at Guadalajara Hacienda, The Woodlands (March 2014 to current) Work daily with a variety of personalities and perform in a stressful, fast-paced environment. The position requires a positive customer service mentality and a focused attention to perform multiple tasks and constantly prioritize projects.
• Inventory Control Project: Developed user interface to capture physical inventory counts, update inventory database, and produce discrepancy reports. Technologies used include Oracle and Java.
• Payroll Project: Created program to track and process employee names, pay rates and overtime, included fields for invalid data that may be passed and calculated pay due to each employee. PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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