Customer Service High School

Jamal G. Ray

Cell: 818-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Self -starter with over 4+ years of mortgage experience

Great leadership skills and ability to communicate with diverse range of people

Excellent organizational and Customer Service skills, as well as great attention to detail and quality

Ability to multi-task and work independently or in team environment

PROFESSIONAL EXPERIENCE

The Home Depot, Fort Worth, Texas

Merchandising (2015-Present)

Straighten, clean and merchandise product to ensure merchandise is presented in a visually appealing manner

Organize product and perform focused pack-down on low stock and out-of-stock products utilizing store lift equipment

Maintain, straighten and clean shelves, fixtures, displays and product. Maintain up to date paperwork that coordinates with the MET service standards

Build displays and maintain display material

Maintain, order, and install material/signage

Walk cross-merchandising locations and fill product as needed per direction of the Area Supervisor

Coldwater Creek, Arlington, Texas

Inventory Clerk (2014 – 2014)

Shipping and receiving of merchandise

Assist customers with any questions or concerns

Perform a combination of manual and automated tasks necessary for storage and shipment of merchandise

JP Morgan Chase Lewisville, TX

Foreclosure Specialist (2012-2013)

Review Deed of Trust, Releases, Modifications and other mortgage loan documents for Title Curative issues

Responsible for curing any clouds on Title to allow Foreclosure to proceed

Worked closely with attorneys and foreclosure counsel to ensure document execution was complete and met state compliance

Executed mortgage documents such as Assignments, Affidavits, and complaints

JP Morgan Chase Irving, TX

Operations Senior Specialist (2011-2012)

Close contact with attorney and investors to determine the proceedings or postponement of foreclosure sales.

Communicate errors to appropriate department for expedited resolution.

Handled and completed aged trial remediation for 90 day report.

Managed pipeline for the denial remediation exception report.

Work special projects for management.

On Trac, Sun Valley, Ca

Warehouse Operations (2008-2009)

Sort parcel packages according to shipping zip code

Loaded and unloaded shipping vehicles

Wrapped and stacked pallets

Ensure parcel packages were completed within timely manner

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Vons, Woodland Hills, Ca

Produce/Deli Clerk (2007-2008)

Oversee produce department and assist customers with any concerns

Assist deli department with orders

Unload trucks and restock shelves

Ensured produce and deli area were well maintained and cleaned up to company standards

WMC Mortgage Corp, Woodland Hills, Ca

Production Specialist (2005-2007)

Handled a pipeline of over 20 million

Reviewed incoming files

Assisted brokers with pricing and products

Reviewed appraisal and income for pre-approval

WMC Mortgage Corp, Woodland Hills, Ca

Customer Service Specialist (2003-2005)

Handled an average of 60 -100 calls per day

Assisted brokers with status of loan approvals

Assisted brokers with website navigation for submission of loans

Assisted management with special projects

Assisted post-closing department with overflow work

Assisted brokers with cancellations and re-activation of files and other correspondence

JP Morgan Chase Coursework:

Anti-Money Laundering Program for Mortgage Banking

Complaints overview training

Chase Reputational Risk

Identity Theft Overview

EDUCATION AND TRAINING

Taft High School Woodland Hills, Ca

Diploma

COMPUTER PROFICIENCY

Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft, MSP, Lenderlive, Fastrieve, Microsoft Outlook, LPS desktop, Ivault

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