ROBERT TRAYLER SR.

*** *********** ****

NEWVILLE, PENNSYLVANIA, 17241

717-***-****

acvfos@r.postjobfree.com

WORK EXPERIENCE

PENNSYLVANIA HIGHER EDUCATION ASSISTANCE AGENT

Loans Counselor

Helped borrowers to make the decision on which payment plan to sign-up for

Updated demographics for all borrowers

Authenticated borrowers, endorsers and cosigners per the Department of Education guidelines.

De-escalated irate borrowers, so they did not have to go to a Supervisor

Used outstanding Customer Service skills learned over a 15 year customer service career.

NOVITAS SOLUTIONS (USED TO BE HIGHMARK MEDICARE SERVICES) MECHANICSBURGPA

Customer Service Representative/Acting Technical Assistant July 2008 July 2015

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further

investigation.

Respond to and resolve patrons' complaints.

Answer applicants' questions about benefits and claim procedures.

Interview benefits recipients at specified intervals to certify their eligibility for

continuing benefits.

DST HEALTH SOLUTIONSHARRISBURGPA

Customer Service Representative/Senior RepJune 2003 - July 2008

Evaluate analytical methods and procedures to determine how they might be

improved.

Identify quality problems and recommend solutions.

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further

investigation.

EDUCATION

GULF BREEZE HIGH SCHOOLGULF BREEZEFL

High School Diploma, May 1984

PARK COLLEGECORPUS CHRISTITX

Completed coursework towards Business, May 1990

ADDITIONAL SKILLS

I have taken a Customer Skills workshop and also took a course of 7 Habits of Highly

effective people.

Expert on systems MS Word and MS Excel and Outlook

Intermediate on the systems Power Point

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