Customer Service Representative

Genail Logan

*** ******** **** • South Daytona, Florida 32119 • 434-***-**** • ***********@*****.***

Profile:

Highly-motivated recent graduate with a BS in accounting and finance. Self-starter, interpersonal and strong communication skills. Detail-oriented with the ability to manage many projects and consistently meet deadlines.

Education:

Bethune-Cookman University, Daytona Beach, FL

College of Business and Entrepreneurship

Accounting and Finance

GPA: 3.11/4.00

Experience:

Gubagoo.com, Daytona Beach, FL April 2016-Present

Chat Agent

• Engage our client’s customers in quality chats

• Provide exceptional customer service to clients

• Navigate dealership’s websites

• Follow chat protocols

Walmart, Port Orange, FL February 2016-April 2016

Cashier

• Greeted customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative

• Conducted financial transactions using cash registers by taking cash in exchange of items sold

• Processed credit and debit cards and ensure that receipts are signed and cards are returned

• Processed discount coupons and redeem offer points in exchange of purchases

• Verified customers’ ages in circumstances where restricted merchandise such as alcohol is being bought

Food Lion, Emporia, VA March 2012-January 2014

Deli/Bakery Associate

• Engaged and interact with customers to create a positive shopping experience.

• Operated and sharpen meat slicer.

• Operated wrap stand and bread slicer.

• Properly wrote on a cake for a special order or request.

• Made sandwiches, subs, tossed salads, coffee and tea, dispense drinks and fry chicken.

Achievements/Activities:

Marching Wildcats - 2012-2016

Sigma Alpha Iota Music Fraternity for Women Treasurer - 2015-2016

Honorable Mention - fall 2015

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