Management, Customer Service, Account Executive, Supervisor

Vincent Jones

**** ***** ****** ***., ***. *** Culver City, CA. 90230-8031 • 973-***-**** • **********@*****.***

Summary of Qualifications

** ***** ** ********** ** the airline industry.

Airport Operations performance metrics above goal.

Facilitated the opening of over ten airport operations for regional airline. Help managed costs savings of 15-20% on annual review basis.

Implemented airport operation Best Practices improving on time departures by 33%

Skilled at meeting deadlines, business report writing, multi-tasking assignments, following safety and standard operating procedures.

Proven ability to meet job requirements. A talent for being flexible, making unilateral decisions and teamwork.

Work Experience

VjonesE Consulting, Los Angeles, California 2014 to Present

Offering multi-media services to healthcare, private limited companies and associations for cost effective planning with their billing and contracting with travel and various industry vendors.

United Airlines, Los Angeles International Airport 2013 to 2014

Worked with Ramp Service and Customer Service employees on various work shifts.

Assisted with the first daily flights of the day for on time and safety performance.

Met or exceeded on time and safety goals in 2014.

CommutAir/United Express, Newark Liberty International Airport 2010 to 2013

Organized and scheduled monthly safety and operating audits for nine stations.

Developed Corrective Action Plans when stations where not meeting standard requirements.

Achieved cost savings annually

United Airlines, Various U.S. Locations 1986 to 2010

1986-1988 Reservations Sales rate Agent and Team Leader / 1988-1991 Sales Account Manager / 1991-1994 Supervisor, Reservations Sales / 1994-1997 Airport Operations Service Director / 1997-2000 Customer Service Trainer and Service Director / 2000-2002 Inflight Supervisor / 2002-2003 Customer Service Trainer / 2003-2006 Inflight Supervisor / 2006-2009 Sales Account Manager / 2009-2010 Airport Operations Supervisor

Education

Rutgers University, New Brunswick, N.J. B.A. Communications May 1978

Dwight Morrow High School, Englewood, N.J. Academic Studies June 1974 Computer Skills

Office Applications: Microsoft Office Products, PowerPoint

Languages

English: Native language

Activities and Interests

Writing, travel, golf, tennis, radio voice overs

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