customer service representative

ROMMEL SABORNIDO NALDO

#** ******* ****** ******

Manggahan Pasig City

Contact No. 092********

E-mail Address: ***********@*****.*********:***********@*****.***

mailto:***********@*****.***

OBJECTIVE

To bring to you my strong dedication, responsibility, motivation and to utilize my experiences in making a contribution in meeting the goals and objectives of our company

PERSONAL DATA

Age: 25

Gender: Male

Birth Date: January 15, 1989

Birth Place: Carigara, Leyte

Civil Status: Single

Religion: Protestant

Citizenship: Filipino

Languages: English, Filipino, Waray-Waray Dialect

Skills: MS Windows XP/Vista/7/8, MS Office 2010, HTML, PHP, Adobe, Hardware and Software Installation and Formatting for Desktop’s/ Laptop’s, Top Switch Set-Up for ISP, ERP.

EDUCATIONAL BACKGROUND

Tertiary Technological Institute of the Philippines 2008-2013

Secondary Holy Cross College of Carigara 2002-2006

Primary Cassidy Elementary School 1996-2002

EMPLOYMENT HISTORY

I.T Technical Support

Red Planet Hotels Corporation

Unit 7C SJC Center, 8463 Kalayaan Avenue cor Don Pedro Street,

Makati City, Metro Manila

Feb2013-Mar2014

●Desktop Support (Provide user level training on daily application used including but not limited to (Ms Outlook, Ms Word, Ms Excel, Adobe Acrobat, Hardware Problem and Virus Awareness)

●Assist with user management (working with emails- Outlook)

●OS Installation and Hardening.

●Assist with end user updates and monitoring.

(Ensuring back up data files, Virus checking, etc.)

●Provided technical assistant to end users (internal and Guest).

●Working with Active Directory (account creation, password reset and adding group).

●Working with File Server (given access to the user, cleaning not related files and account removal).

●Handling and Escalating Issues to higher Level of Support

●ISP Monitoring using MRTG

●Hardware Inventory (PC Parts)

●Wifi/Router Configuration (Linksys)

I.T Support

Microphase Incorporation

111 & 114 11 Floor Legaspi Suites Building,

178 Salcedo Street, Legaspi Village, Makati City

Oct2012-Feb2013

●PC Troubleshooting

●Installation and Reformatting PC’s and Laptops

●Test and Retest part to ensure they work properly.

●Hardware Inventory

●Antivirus Installation

Customer Service Representatives

Convergy’s Philippines

World Corporate Center Shaw Mandaluyong

June 2015-Present

●Checks and contacts qualified customers

●Upsell Broadband Plans

●End to end process of availment

CHARACTER REFERENCES

Hadji T. Hadloc Redplanethotels - Supervisor 091********

Carlo Brodeth Convergy’s Philippines- Administrator 090********

Majesty Pascual Convergy’s Philippines- Team Officer in Charge 093********

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