Customer Service Sales/Administration

ANTHONY OMOREGBE

***-**** ******** ****** ****, North York, Ontario. M6M 5E2

647-***-**** ************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

•Over ten years of proven experience as an Administrator and Office Management

•Possesses Bachelor of Science Degree in Economics and Statistics, Post Graduate Diploma in Public Administration and Business Administration

•Excellent Computer skills: Microsoft Office, Social Media, Simply Accounting and QuickBooks

•Considerable experience in sales, marketing and customer service

•Skilled in Conflict Resolution and Negotiations

•Fluent in English, Benin and German

KEY SKILLS

Written and Oral Communication

Project Management

Sales & Marketing

Customer Service

Detail Oriented

Team Player

Process Improvement

Admin Support

Networking

WORK HISTORY

Concierge (part time) Primary Response Toronto Apr 2014 – Present

•Parcel control, bookings, scheduling

•Administrative tasks, report writing

•Access control and CCTV monitoring

•Responding to emergencies according to procedure

Efficiency Adviser (part time) Ontario Home Comfort Toronto Nov 2013 – Present

•Sales of Home heating Systems – acquired new customers through face to face interactions

•Processed sales and submitted quotes in a manner that minimized cancellations of accounts/orders

•Provided professional, curious and efficient service

Student Business Placement Marcus & Millichap REIS Toronto Feb 2013- July 2013

•Developed, computed and managed accounting/fact sheets and reconciled Income Tax Returns figures

•Office administration including reception, data entry, technical report writing

•Developed friendly, supportive relationships with clients, staff and management, building a loyal base of repeat customers

•Maintained and updated files, inventory, mailing and database systems

•Promoted and created campaigns via flyers and brochures using various computer software

ANTHONY OMOREGBE page2

Security Supervisor: Grade 4

Intercon/ADT Toronto Jan 2007 - Aug 2010

•Certificates in Customer Service, Communication, Legal and Court Room Procedure, Investigative Techniques, Self Defense and Ticketing

•Patrolled high security areas in financial district

•Monitored security systems, fire, video surveillance, motion detection, closed circuit television and other security systems as per requirement

•Completed daily/weekly and monthly reports on attendance and site activities

•Scheduled and Trained newly employed staff on site

Merchandising/Admin Clerk Kensu Beauty Supply Toronto Aug 2005 - Oct 2006

•Successfully initiated marketing strategies to boost sales of cosmetic lines resulting in increased sales and customer retention

•Assisted in reviewing operational records and reports to project sales and determine profitability of cosmetic lines

•Computed sales prices, total purchases and received/processed cash or credit payment accurately resulting in balance at the end of every day

•Developed a better approach to providing excellent customer service, which retained many former customers and expanded customer base

•Improved stock management and reduced the rate/percentage of stock damage thereby improving stock turnover

Assistant sales Manager Bendel Brewery Company Nigeria Feb 2001 – Jan 2005

EDUCATION

Business Administration Diploma Humber College Toronto 2013

Public Administration Diploma Benin Federal University Nigeria 2001

BSc: Economics & Statistics Benin Federal University Nigeria 1992

VOLUNTEER EXPERIENCE

Christ’s Chosen Church Toronto, Canada Aug 2005 - Present

•Administrative Assistant, Secretary to the Board, functioned as Men’s fellowship president, Financial Secretary, Youth Adviser/Counselor, Elder

Tractors for our Daily Bread Toronto, Canada Dec 2005 – Apr 2007

•Participated/facilitated youth empowerment skills workshops, inventory control and research

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