HEATHER L. KEESLER-FENSKE

MS, GPHR, CHDT, SHRM-CP, PHR

Charlotte, NC 28214 920-***-****

acveqi@r.postjobfree.com www.linkedin.com/in/hkeeslerfenske

Human Resources Business Partner

Talented Human Resources Business Partner with extensive experience leading the development and continued management of global HR operations. Skilled in management methodologies used to coordinate various HR disciplines. Adept at establishing systems designed to facilitate HR operations on an enterprise level. Proven success in catalyzing organizational and personal change to improve the performance of staff and teams within company operations. Extensive experience ensuring the proper management of HR organizations, as well as the continued professional development of individuals through coaching and mentoring.

Areas of Strength and Expertise

HR Operations

Staff Development

Process Development

Employee Rights

Organizational Leadership

Department Management

Internal Communications

Global HR Regulations

Interview Coaching

Project Management

Training Programs

Business Strategy

Professional Experience

UNITED STATES DEPARTMENT OF DEFENSE: AIR FORCE, Kaiserslautern, Germany 2014 to 2016

Quality Assurance Training Specialist

Reported to the Assistant General Manager and oversaw the human resources and personnel management operations for one of the largest active U.S. Air Force operations focusing on establishing systems to support a community of more than 53,000 occupants. Led the expansion of HR services by developing new management systems to coordinate the various services. Improved the service capacity of HR operations by implementing new processes to streamline or automate HR activities.

Key Accomplishments:

Supervised the development of new staff training programs that effectively reduced performance issues, and raised job satisfaction ratings.

Maintained the location’s 96% customer satisfaction rating by coordinating periodic quality assurance reviews and addressing concerns.

Managed communications to improve the dissemination of business critical information, and keep all residents informed of location operations.

VECTOR FLEET MANAGEMENT, LLC, Charlotte, North Carolina 2013 to 2014

Director of Human Resources

Reported to the President/CEO and managed the implementation of the company’s human resources strategy focusing on developing a staff capable of coordinating HR operations across the entire company. Facilitated the integration of human resources activities into the company’s long-term business development strategy, ensuring that employee rights and personnel management needs were viewed as a crucial part of operations.

Key Accomplishments:

Led the implementation of the safety and risk management strategies across over 20 locations.

Established partnerships with local organizations to staff the company’s internship programs.

Implemented several new policies that resulted in a $100,000 annual savings increase.

DEB USA, INC, Charlotte, North Carolina 2011 to 2013

Human Resources Manager

Reported to the Vice-President of HR and coordinated human resources operations across the company to service the internal needs of staff. Managed various business critical programs including staff recruitment and benefits management. Led assessments of various programs to identify and address weaknesses.

Key Accomplishments:

Supervised a review of business partner contracts for insurance needs and coordinated changes to the health insurance program that reduced cost by up to 10%.

Streamlined communications across departments and provided a thorough orientation process for new employees improving the overall onboarding process.

J.J. KELLER & ASSOCIATES, INC, Neenah, Wisconsin 2009 to 2010

Editor - Human Resources

Reported to the Editorial Manager and provided human resources support services for company staff including developing methods of educating staff on policies. Completed special projects focused on creating educational material needed to ensure successful communication regarding HR operations.

Key Accomplishments:

Developed written content and visual presentations including the article “Emotional Intelligence Drives Work Performance” published in Workplace HR & Safety in July, 2010.

Managed various presentations for stakeholders including presentations for up to 500 associates.

HCR-MANORCARE, Appleton, Wisconsin 2002 to 2009

Human Resources Director

Reported to the Administrator and oversaw human resources operations and provided direct support to the Regional Human Resources Manager to train new or underperforming HR Directors across the country. Supervised training courses and procedures, assigning critical and educational tasks and evaluating employee work performance. Created and maintained employee files following legal compliance regulations.

Key Accomplishments:

Improved staff understanding of various work place issues including policy and procedural changes, performance management, and employee relations utilizing engaging and interactive training techniques.

Facilitated the recruitment process from identifying staffing needs to the on-boarding of new hires.

VARIOUS CLIENTS 2009 to Present

Freelance Employment Consultant

Provide expert consulting and services to professionals seeking new employment. Developed a series of services designed to improve individual job preparedness, and provide guidance in securing employment.

Education and Training

Master of Science in Management

Project Topic: Improving Team Effectiveness in a Multi-Generation Work Environment

UNIVERSITY OF WISCONSIN - GREEN BAY Green Bay, Wisconsin

Bachelor of Arts in Business Administration, concentration in Human Resources

UNIVERSITY OF WISCONSIN - OSHKOSH Oshkosh, Wisconsin

National Society for Human Resource Management (SHRM) Charlotte Area Society for Human Resource Management (CASHRM) Certified Professional in Human Resources (PHR) SHRM Certified Professional (SHRM-CP) Certified Hospitality Department Trainer (CHDT) Certified Global Professional in Human Resources (GPHR) HIPAA Certification Resource Protection Certification

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