Customer Service Representative
Resume:
Julia Faith Parker
Murfreesboro, TN. 37130
Mobile: 901. 336.6422 / Alt: 901-***-****
Email: *************@*****.***
Objective:
To begin a rewarding career within an organization that acknowledges outstanding job performance and promotes growth potential. My customer service and leadership skills are exceptional as my primary focus is to be a positive asset within the company I reside.
EXPERIENCE
Kroger Company- Nashville, Tn. 01/2016- 06/2016
Associate Resource Manager (Human Resources)
● Grocery retailer based in Cincinnati Ohio
● Responsible for providing administrative support to staff, including management and store associates.
● Monitored staff development initiatives through recruitment, hiring, and retention efforts.
● Managed entire onboarding process by conducting interviews, administering drug screenings, new hire orientation, and I-9 processing.
● Utilized KnowME, Express HR, and Kronos software to move candidates through pipeline.
● Championed in store communications through coordinating and hosting staff development trainings, events, and recognition programs.
● Assisted with communicating constructive advice, employment claims, and terminations both verbally and written.
● Processed highly confidential information pertaining to all employees within store.
● Distributed weekly paychecks to associates.
● Ensured compliance with employment policies, laws and regulations.
Murfreesboro City Schools- Murfreesboro, TN 08/2012- 11/2014
Educational Assistant /Substitute Teacher
Preschool division of Murfreesboro City School District servicing students ages 3-5.
● Assist with planning and hosting incoming new student orientation during registration period
● Maintain student personal records, assessments and work samples, adhering to confidentiality
Assist teacher with classroom instruction and creative learning activities on a daily basis.
● Monitor safety of children during inside and outside activities
● Adhere to common core standards as outlined in state educational requirements
● Facilitate instructional learning process through independent and group activities
● Evaluate students’ academic progress through appropriate assessments and testing
Saint Francis Hospital- Bartlett, TN 04/2012 – 8/2012
HR Unit Secretary (Internship)
Healthcare facility serving Bartlett community and surrounding areas, providing inpatient, outpatient, and emergency care services.
Provided administrative Support to Human Resources, Informatics, Accounting and Employee Health Services
● Sourced for candidates for open positions utilizing media based platforms.
Utilized Taleo Applicant Tracking system for job requisitions and onboarding process.
● Oversaw the interview process: scheduled interviews, facilitated debrief meetings; compiled
pre-employment new-hire paperwork and electronically processed highly confidentially information.
● Performed various duties and developed projects as assigned
Total Logistics Staffing Solutions, Inc. – Memphis, TN. 04/2010-06/2012
Staffing Coordinator
Provide a comprehensive collection of services and staffing solutions tailored to our clients’ needs. Achieve staffing objectives by recruiting and evaluating job candidates to fill contract, temp to hire, and temporary positions.
● Initiated recruiting efforts by attending local job fairs, advertisements, and cold calling.
● Determined applicant qualifications for interviewing applicant, analyzing responses, verifying references, comparing qualifications to job requirements
● Assist with onboarding process through pre-employment screening, interviewing and assessments.
● Acquired and maintained partnerships with established contracts regarding organizational needs.
● Distributed employees schedule, monitored attendance, and work performance.
● Effectively communicate changes to policies and procedures involving company to staff.
UT Medical Group-Memphis, TN 8/2010 – 01/2012
Customer Service Representative
Medical Call center operating for over 100 physicians, including adult and pediatric specialists employed by UT Medical Group
•Respond to inbound calls from potential and existing patients by handling each call efficiently and demonstrating high levels of customer satisfaction
•Screen new patients by answering any health related questions to ensure accurate registration
and initial follow up visit
•Liaison between patient and medical office personnel; communicate via system and provide follow up services to patients
•Accurately schedule and cancel appointments upon request for patients
•Utilize Microsoft Office Systems/ Outlook Email to communicate with all medical offices and staff
Alsac/ St Jude Children’s Research Hospital- Memphis, TN 11/ 2008 – 02/2010
Volunteer Service Representative
Volunteer Service Center for St Jude Children’s Research Hospital. Fundraising organization used for reaching contacts regarding fundraisers needed to support St Jude’s Research.
● Responsible for placing calls to potential coordinators in an attempt to recruit for various
fundraising events for St Jude Children’s Research Hospital while successfully reaching a
quota based goal each day.
● Built rapport with local school system to promote educational fundraising programs to benefit St
Jude Children’s Research Hospital.
● Maintain volunteer and fundraiser database, while adhering to confidentiality policy.
● Participated in weekly visits to St Jude Children’s Research Hospital and surrounding communities
In efforts to raise awareness of catastrophic illnesses in children.
EDUCATION
Middle Tennessee State University January 2014- Present
Pursuing Master of Professional Studies with emphasis in Human Resources Leadership
University of Memphis-Memphis, TN December, 2012
Received Bachelor of Professional Studies with emphasis in Human Services.
● Undergraduate Class, December 2012
● Maintained 3.5 GPA
Key Supporting Competencies
Excellent Written and Verbal Communicator
Team Player
Detail-Oriented
Leadership Skills
Multi-Tasking Ability
Interpersonal Skills
Highly Organized
Skills
Microsoft Office Software (Word, Excel, PowerPoint, Outlook)
Office Equipment (PC, Printer, Fax, Copier, Scanner)
KnowME applicant tracking system
ExpressHR system
Kronos
I9 Verification
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