Customer Service Manager

S teven Eppler

#*** ***** ******* ****. ******, British Columbia

604-***-**** V3T 0G1

HIGHLIGHTS OF QUALIFICATIONS

● Over 10 years experience as hands on management/supervisor along with over 20 years providing customer service

● Well developed interpersonal and communications skills

● Trustworthy, loyal, reliable, and hardworking

● Self motivated and quick to learn

● Excellent people skills

● Demonstrated ability to prioritize workloads and meet deadlines

● Literate in most Windows/MS Office based computer programs

● Bondable & clean driving record

PROFESSIONAL EXPERIENCE

MANAGEMENT SKILLS

● Over 10 years experience as hands on management/supervisor

● Positive team player to support a co operative working environment

● Demonstrated ability to handle several tasks at once

● Excellent organizational and time management skills

● Ability to foster a work environment that promotes commitment and motivation

● Experienced in training committed, long term employees CUSTOMER SERVICE SKILLS

● Over 20 years experience providing customer service

● Creative problem solving/decision making skills

● Warm, friendly, and helpful towards customers

● Able to deal with customer complaints, negotiate, and manipulate most situations to the satisfaction of the company and the client

● Pleasant and professional telephone mannerism

● These skills also pertain to communications with suppliers, office personnel, and co workers WAREHOUSE ORIENTATED SKILLS

● Ability to work well independently with minimal supervision

● Extremely thorough in the cleanliness of the work environment

● Experience and preference with fast paced environments

● Experienced “Yard Foreman”

● Experience shipping/receiving cargo ship equipment & textile products

● Operation and maintenance of Nissan forklift (small) & 35k Kalmar forklift (large)

● Implementation and maintenance of inventory control policies

● Maintenance of quality control policies

● Developed an operational 3000 sq ft warehouse within 36 hours with no supervision S teven Eppler

#127 10788 Whalley Blvd. Surrey, British Columbia 604-***-**** V3T 0G1

● Developed cooperative relations with neighbouring businesses

● Experience with creative problem solving and changes on a daily basis

● Experience with high volume sales and order processing S teven Eppler

#127 10788 Whalley Blvd. Surrey, British Columbia 604-***-**** V3T 0G1

EMPLOYMENT HISTORY

O perations Manager February 2014 to present

Lexcan Vancouver Richmond, British Columbia

● Monitored performances and implemented improvements. Ensured quality of products. Managed quality and quantity of employee productivity. Managed maintenance of equipment and machinery. Provided technical support where necessary.

● Inventory control oversight. Assisted in the daily workings of the warehouse, when needed.

● Liaised with top management. Assisted in the development of strategic plans for operational activity. Implemented and managed operational plans.

● Established work schedules. Supervised staff. Monitored and evaluated performances.

● Managed daily operations and procedures

Warehouse Manager June 2007 to September 2013

Albrite Lighting Port Coquitlam, British Columbia

● Liaised with customers, suppliers and transport companies

● Assisted in reorganizing a 50,000 sq ft warehouse and creation of a new inventory system

● Assisted sales associates with locating and pulling special orders and products

● Motivated, organised and encouraged teamwork within the workforce to ensure productivity targets were met or exceeded

Operations Manager/Partner September 2005 to January 2007 V.C.S. Enterprises Inc. Burnaby, British Columbia

● Purchased goods for company inventory

● Developed and maintained inventory control policies

● Coordinated relations with customs brokers for international orders

● Assembled and led crews for trade show build up and tear down

● Created company hiring policies

Lead Foreman September 1988 to May 2005

Seaborn Marine Services Inc. New Westminster, British Columbia

● Coordinated outgoing and incoming shipments

● Prepared daily crew work assignments

● Loaded & unloaded 20 & 40 ft. containers using various apparatus (pallet jacks, forklifts, etc.)

● Ensured quality control and material flow schedules

● Prepared shipment waybills and manifests

EDUCATION

Operations Management Diploma B .C.I.T. Burnaby, British Columbia S teven Eppler

#127 10788 Whalley Blvd. Surrey, British Columbia 604-***-**** V3T 0G1

HOBBIES & INTEREST

Motor Sports

Aviation

News & Current Events

Modern Art, Design & Furnishings

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