Higher Secondary Support

SAMSON.M

No ***, Kamaraj Street,

Pankajamill Road,

Puliyakulam,

Coimbatore-641045 E-Mail:******.*******@*****.***

Mobile : +91-900*******

Career Objective –

To pursue a challenging career in a growing organization which will utilize my skills and enable me to improve further and contribute to the success and growth of the organization

Work Experience –

Previous Employer: Envision Software Engineering Private Limited

Clients worked for: United Stated of America(1 Year)

Work nature: Email, Chat & Non-Voice Support

Role: Customer Support Executive

Previous Employer: VWR International Private Ltd..,

Clients worked for: North America (8months)

Work nature: Email, Chat & Voice Support

Role: Associate Customer Care North America

Previous Employer: Dell International India

Clients worked for: Athena Health Inc US (2years)

Work nature: Healthcare Data processing

Role: Data Cnv Sr. Representative responsible for retrieving and assigning pipeline workflow.

Job Description –

Envision Software Engineering Private Limited :

Have 6 months of working experience in Envision Software Tool.

Basic Knowledge of Envision Software Tool.

Supporting to the means of Non-Voice process, Mail & Chat.

VWR International Private Ltd :

Have 6 months of working experience in SAP CRM

Good Knowledge of SAP CRM

Support given in the means of Voice process, Mail & Chat.

Strong analytical, problem solving and client interaction skills.

Ability to grasp new technical things quickly.

Dell International Services:

Supporting the Athena Clinical to convert the scanned images into database storage.

Supporting 2 terabytes of Databases.

Providing 24/7 support to the global team.

Subject Matter Expert (SME) for a group of 18 representatives and was responsible for mentoring them for the process.

“On the Spot Award” winner for outstanding performance for Q4, 2013

Maintained the US Health Records and Quality In the Team.

Academic Qualifications –

Bachelor of Science in Information Technology from VLB Janakiammal College of Arts and Science.(2008-2011).

Higher Secondary Education, C.S.I Boys Higher Secondary School.(2008)

Skills held –

Comprehensive problem solving abilities.

Ability to deal with people diplomatically.

Equipped and experienced to work under pressure

Result oriented in nature, capable to deliver all dead-lines on time

Active team player and prepared to take-up new responsibilities.

Attended Seminars –

Attended Numeric Aptitude Seminar at V.L.B. Janakiammal College of Arts and Science

Attended Speak Easy about Communication Skills at V.L.B. Janakiammal College of Arts and Science

Personal details –

Father Name: Mohanraj

Date of Birth: 31st Oct 1990

Age: 26

Sex: Male

Nationality: Indian

Languages known: English & Tamil.

Declaration:

I hereby declare that the above mentioned details are true to the best of my knowledge.

Date: Yours faithfully

Place: Coimbatore Samson.M

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