Customer Service Training
Resume:
BRITTANY L. MCCREARY
Email: ***********@*****.***
LinkedIn: Lyriqlashay@linkedin
Summary of Qualifications:
A results oriented, high-energy, hands-on professional, with exceptional written/oral communications skills and a solid track record in professional Hospitality Industry services,Basic Life Skills/Job Readiness Training; Personal Development Training; Team Building Skills; Time Management Skills; Mentoring; Community Engagement Practices, and Business Management. Well versed in Leadership Training; and Customer Service Training, with a focus on providing recipients with the highest quality of customer service.
Major strengths include strong leadership ability, excellent written / oral communication skills, with the ability to implement procedures on adherence to all company regulations, including scheduling, training, and other administrative tasks. Possess a workable knowledge of workplace practices, and highly competent in Computer and Internet usage.
Professional Accomplishments:
Currently provide entertainment, public speaking, mentoring, booking, and development services for community events and organizations. Successful in booking numerous artists for HBO Boxing After Dark, National NAACP Convention, Local NAACP [Lousiana Youth Night], Pure Potential LLC [Maryland], and more.
Developed curriculum to educate scholars who attended American Indian Magnet Freedom Summer School programs. Created educational activities to advance students, who were below grade level in reading and English.
Provided training and leadership initiatives for new hire and volenteers at the Fitzgerld Theatre. This included setting up events for Minnesota Public Radio. Provide valuable information to all ticket holders attending events through the Minnesota Public Radio system.
Provided outstanding customer service and sales for Wells Fargo customers. Completed cash withdrawls, deposits, payments, and ensured the accuracy of all transactions.
Performed a variety of duties as a receptionist that included, managing all inbound/outbound communication, creating,editing, and filing sensitive documents, balancing accounts, and providing excellent customer service and directions to Maplewood Care Center guest.
Created and facilitated meet & greet activites for new students attending McNally Smith College of Music at the new student orientation.
Created and executed six month and one year artist development and budget plans. Completed consignmentment and merchandising duties for a band named BNLX through a McNAlly Smith College of Music Internship. Planned, organized, and hired talent, hostessing, and providing entertainment through CD’ and Digital Music and releases for local twin city shows. Created business plans, marketing plans, and press releases through McNally Smith College of Music classes and assignments. Provided service that included bio, and target market research for local artist such as Lia Renee Dior and Ashley Debose, a previous The Voice contestant.
Work History:
CEO Loyal Lyriq Entertainment LLC U.S.A. 2015-Current
Teacher/Servant Leader American Indian Magnet Summer School St. Paul, MN 2014
Lead Usher Minnesota Public Radio/Fitzgerald St. Paul, MN 2014-2015
Server[temp] Applebee’s St. Paul, MN 2014
Barista[temp] Caribou Coffee St. Paul, MN 2014
Maplewood Care Ctr. [temp] Receptionist Maplewood, MN 2013
Orientation Leader McNally Smith College of Music St. Paul, MN 2011-2012
Teller Wells Fargo Minneapolios, MN 2010-2013
Education
Mississippi Valley State University Vocal Performance Itta, Bena,MS 2014-Present
McNally Smith College of Music Associate in Music Business St. Paul, MN 2010-2014
Job Corps/ TCU/IAM[cert] Finance Business/Transportaion St. Paul, MN 2009-2010
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