Manager Project

Nag Reddy 720-***-****, *********@*****.***

Professional Summary:

Detail oriented & focused Telecom/IT software professional with 18 years of rich experience in software development, QA, Integration, Delivery, Systems Engineering, Release and Change Management.

Completely owned and built the fast & flawless BSS/IMS Core Competence team (DM) from scratch(project Manager, Scrum Master, and Agile Coach)

Achieved high customer satisfaction in terms of setting up expectations & delivering with superior quality in agreed time frame (Scrum Master, QA Manager)

Optimum management of onsite and offshore teams inspiring them to work towards common goal(s). (Project Manager and Scrum Master)

Proficient in managing multi-vendor environments based Solutions or Service development & delivery programs. (Project Manager, Solution Responsible)

Championed robust change management programs during acquisitions and introducing new tools & methods (Project Manager, Change Enablement)

Successful in winning additional business and work contracts by demonstrations & presentations of team’s capacity and capabilities (Pre-Sales Engineer, and Maintenance Manager)

Contributed to Development, Testing & Deployment for Enterprise Level Software solutions across Telecom domains – (Software Engineer & QA Engineer)

Played a vital role in Product Management of Ericsson products, and Project Management of Solutions & Services in Consulting & System Integration Domain. (Product Manager & Customer Responsible)

Holds the merit of grasping the big picture, conceptualizing, developing, implementing solutions & partnering with business leaders, various stakeholders & senior level executives (Service Line Manager, Scrum Master)

Excellent people leading skills with greater ability in empowering the teams, fostering open communication, and influencing teams to create new ways of achieving revenue or savings cost.(Agile Coach, Scrum Master)

Professional Skills:

Scrum Alliance Certified Scrum Master (CSM) – Attended GoodAgile C.E.O Pete Deemer’s

Protocols (SOA,SNMP,TCP,UDP and IP)

Technologies (CDMA,IMS,SIP, O/BSS,DATA ETL)

Proficient in working with various Operating Systems (Unix,Linux,& Windows)

Web Technologies (Web services, Application Servers, Http, Https)

Coding exposure (C, Java, Python, Perl, My SQL, GIT, Jenkins,DevOps & Shell Scripting)

Individual participation and leading experience in all SDLC phases (Waterfall & Agile)

Education & Certifications:

Bachelors of Engineering (Electronics & Communications), University of Mysore

Certifications:

Scrum Alliance Certified Scrum Master (CSM), Scrum Agile Charter.

Ericsson Business unit Global Services Senior Engineer Certification, Plano-TX

Certification in Engineering Management, Colorado University, Boulder CO

Training in ITIL service lifecycle Management

Training in PMP – project management

Professional Experience:

2001 – 2016 Ericsson Inc. – Plano, TX

Project Manager & Scrum Master (BSS ETL Data Migration, 2013-2016; Plano, TX)

Sharp learning of BSS, OSS functions in Telecom & CMMI industry practices

Fully met the project charter to establish data migration (ETL) application development team.

Planning project resources, and tracking them against the allocated budget

Within 2 years, successful delivery of 3 projects under the belt – resulted in happy clients – Comcast & T-Mobile.

Introduced Kanban methodology for the Support projects & Continuous build using Jenkins

Hands-on Scrum Master & Agile Coach & managed onsite and offshore teams.(Mix of Agile f/w and Corporate f/w)

Established Continuous Integration & build envt with Jenkins

Accomplishments: Presales activities for DaaS, Leadership (Motivational, Empowering), competence & capacity build up, growing Revenue Streams, Resource Mobilization, Increasing Margins, Intercultural Skills, Situational leadership

Environment: Pentaho BI Platform, Java, Web Services, SQL, Oracle10g, BSS,OSS,IMS, GIT, Jenkins, MS-Project, Scrum Agile, Burn down Charts, Sprint Planning & Retrospective Sessions, Coaching PO, User Story Estimations, Collabnet Teamforge, Kanban, HP ALM,

Customer Manager & Scrum Master (IMS ETL Data Migration, 2011-201; Plano, TX)

Swift learning of data migration or DATA ETL methodologies and concepts

Design & development of QA artifacts - Test Plans, Test Cases, and Test Reports

Collaborated with customer on defining the plan and objects in the UAT

Authored SoW document towards the Project Contracts

Involved in technical presentations, contract negotiations, deployment plans at Customer office locations.

Proactive scrum master with competence to tweak Agile and corporate frameworks for better deliveries.

Working with Continuous Integration & Build framework Devops.

Accomplishments: Successful Negotiation with Customer on UAT, Revenue generating Presales activities, Effective Presentations, High Customer Satisfaction, Leadership (Mentoring), effective management of internal stake holders & 3PP vendors, Effective presentations to VP level management on UAT,

Environment: IMS, Pentaho BI Platform, Java, JEE, Web Services, SQL, Oracle 10g, GIT, Devops, MS-Project, SCRUM Agile, Team Velocity Calculations, Daily Scrum Stand-up meetings, Collabnet Teamforge, HP ALM

Change Manager and Agile Evangelist (Nortel Change Management, 2010 – 2011; Boulder, CO)

Multiple briefings to senior executive management teams on Integration

Enabling the smooth transition for ex-Nortel employees acquired by Ericsson

Ability to talk to multi cross functional teams(SW, HW, Systems, QA, IT, PM, CM)

Ambassador for Agile Scrum Methodologies and tools

Process improvement Initiatives such as TDD

Evaluating various quotes from vendors, & preparing budget needed for transition.

Accomplishments: Influential skills, Supporting Attitude, Change Initiation & Execution, Leadership (Collaborative), Increasing Operational Efficiency, Successful introduction of Agile Scrum

Environment: CDMA, MS Project, Risk Matrix, Collabnet Teamforge, RALLY

QA Manager & Customer Support (IMS/SIP Gateway, 2008-2010; Boulder, CO)

Productive learning of IMS & SIP related aspects, and further supporting nodes.

QA Analysis & Planning – produced Test Plans, Test Cases, and prepared Test Bed Recommendations

Defining test KPI – Planning, implementing, tracking & reporting

Collaborative approach of designing solution roadmap – with customer

Escalation handling from live deployments of solution

Pushed bar high on Cross training – Do more with less.

Accomplishments: Additional revenue via Add-on Sales, Multiple Stakeholder & Vendor Management, Leadership (directive),Increasing Customer Satisfaction Index, Customer Education,

Environment: IMS, SIP, Multi-Activation, Sipp, Java, Clearcase, Wireshark,

QA manager & Presales support (SOA SDP Platform & SPC, 2007- 2008; Boulder, CO)

Consolidating customer requirements for presales activity – Sprint SPC

Demonstrated great zeal in learning CAI-3g code, and multi-activation technologies.

Performed Technical demonstrations of end to end functionality of subscriber insertion in Sprint SPC

Managed and Controlled QA deliveries & methodologies – Test Plans, Test Cases, Test Labs and filed defects

Recipient of President’s Eagle award for achieving customer satisfaction in SPC project.

Accomplishments: Adaptability, Leadership (Stand-Example/Commitment), Vision of Customer First, Success in demonstrating PoC for SPC,

Environment: SOA, Web Services, Oracle 10g, MySQL, soapUI, Provisioning,CAI-3g,

Product Manager & Customer Support (CDMA RBS, 2003 – 2007; Boulder, CO)

Tier-3 support in troubleshooting & fixing RBS and network issues coming from live network.

Providing support plans and enabling New Product Introduction teams & First Office Applications.

Single point of contact for SW and HW issues on Factory tester – any delay could halt manufacturing

Led product development groups (cross domain teams) in maintaining priorities, quality and on-time deliveries.

Trained & Coached New team members of the team.

Received Emergency escalation calls from customer, and managed to arrive at quick resolutions with less impact

Accomplishments: Crisis Management, Quality Management, Product Management, Effective Resource Utilization

Environment: SUN Solaris, Redhat Linux, C, C++, Java, Python, MySQL, SNMP, TCP, IPv4

Software & Test engineer (DOCSIS CMTS & CDMA IWF, 2001-200; Lynchburg,VA)

Delivered HLD for System Selection Feature for Ericsson CDMA Mobile phone Product

Designed Test Cases, Test Case Planning, Test Plan Execution, Test Result Analysis & Summary Report

Automation of Test Cases using Perl,Tcl/Expect

Integration of CDMA RBS product with other Core Nodes such as BSC and MSC

Led teams of test engineers towards Platform, Configuration, & Acceptance testing areas.

Accomplishments: Conflict Management, Delegation,

Environment: SUN Solaris, Redhat Linux, OSE, ATM, C, Java, Tcl, Expect, DDTS TR system, Requisite Pro, Clearcase

1998 – 2001 BCC USA Inc – Norwood, MA

Software Engineer, Consulting (HP Open View, 1998 – 2001; Nashua, NH)

Authored Functional Specifications for Ericsson CMTS (based on DOCSIS & Packet Cable Standards).

Designed and developed SNMPv1 agent & CLI commands for Ericsson IWF

Represented Ericsson in DOCSIS Standard body, i.e. CableLabs.

Provided Tier-2 & Tier-3 Support services to HP Product, NetMetrix (Now integrated in to HP OpenView)

Worked at locations Nashua, NH and Lynchburg, VA

Accomplishments: Interpersonal skills, arriving at win-win situations, Listening to Customer, Setting Customer Expectations, Problem Reproduction

Technologies: VxWorks, MPPE, C, C++, DOCSIS/POCKETCABLE, SNMP, TCP/IP, Rational Requisite Pro, Clearcase, HP OpenView, MySQL

Technologies: Sun Solaris, SNMP, TCP, UDP, IP, SHELL, C, C++, Java,MySQL

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