Customer Service Administrative Assistant

Charolette Staggers

***-** ******* ****., **** Elmhurst, NY 11369

347-***-****

**********.*********@*****.***

Summary of Qualifications

Extensive years of experience providing quality administrative support in non-profit, education, corporate and real estate fields

Keen problem solving abilities, goal oriented and self-starter professional

Strong communication, time management and organizational skills

Proficient in Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Adobe, internet navigation, diverse social media platforms and able to type over 45 words per minute Administrative Assistant Professional Experience

Provided quality customer service to over 50 customers daily informing of services offered through diverse companies including non-profit, religious institution, educational, financial and real estate Communicated with customers over phone utilizing 4 line multi service phone system and ensured message received and customer directed to appropriate staff member Collaborated with over 4 team members on diverse administrative and corporate event planning projects

Scheduled appointments and business meetings for members of management team and managed business calendars including conference, teleconference and travel arrangements Generated and constructed weekly travel, expense reports and presentations Prepared and tracked check request for invoice processing and coded and process payment with Markview system

Supported in aspects of administrative and operation services including summary preparation for Board meetings, operational charts and employee contingency list Contributed to human resources employee operations process serving as point of contact for employee request for form and documentation tracking, administered asbestos litigation records and reporting systems

Work History

Center of Hope, Long Island City, NY 11/2014 - Present NYC Department of Education Brooklyn, NY 10/2011 – 12/2013 Broadridge Financial Solutions New York, NY 4/2010 – 9/2011 Standard Motor Products, Long Island City, NY 9/2005-6/2007 Prestige Properties, New York, NY 6/1998 – 6/2005

Education

High School Diploma, Brooklyn Academy Preparatory School, Brooklyn, NY