Customer Service Project Manager

Brittney Lovelace Phone: 818-***-**** Email: ********.*.********@*****.***

Professional Summary

Results-oriented fashion industry professional skilled at leading teams, launching new programs and implementing new processes. A reliable, and multifaceted professional. An active listener that strives to understand client’s needs and offers exceptional results. Skills

Adobe Photoshop, Illustrator, and skilled in Microsoft Office Market Trends

Visual Merchandising

PLM Proficient

SCM Knowledgeable

Fashion Industry Knowledge

Reliable and Punctual

Creative

Work Experience

PROJECT MANAGER/ PRODUCTION COORDINATOR FEBRUARY 2015 – JUNE 2016 Strategic Partners - Chatsworth, CA

• Directed all phases of NGC’s PLM implementation project, from internal, and international vendors training to process writing.

• Implemented a set of comprehensive tracking processes to monitor PLM implementation.

• Defined clear targets and objectives and communicated them to other team members.

• Coordinated process meetings and decisions across 3 internal departments and teams.

• Directed and coordinated the production, processing, and distribution of Ball Up Apparel.

• Successfully managed various production activities, therefore all orders were shipped on time.

• Recommended and executed product quality improvements.

• Created and maintained production reports, and purchase orders. SUPERVISOR OCTOBER 2011 – FEBRUARY 2015

Kmart – Burbank, CA

• Maintained visually appealing and effective displays in high traffic areas.

• Offered exceptional customer service to differentiate and promote company brand.

• Trained many team members and offered direction and constructive feedback to motivate and increase company goals.

• Kept up to date on the market and product trends to effectively answer customer questions. MARKETING INTERN JUNE 2014 – SEPTEMBER 2014

Muse Lifestyle Group – Hollywood, CA

• Contributed to relevant blogs and events to increase brand awareness.

• Conceptualized and wrote project briefs for outside vendors and stakeholders.

• Focused on social media (Instagram, Facebook, and Twitter) for various venues. SEASONAL SALES ASSOCIATE OCTOBER 2010 – JANUARY 2011 Macy’s – Burbank, CA

• Computed sales, and process payments.

• Maintained visually appealing effective displays.

• Met and often exceeded daily sales goals.

Education

BACHELOR OF SCIENCE FASHION MARKETING AND MANAGEMENT DECEMBER 2014 The Art Institute of California – Hollywood

• Coursework in Fashion Merchandising

• Coursework in Marketing and Advertising

• Member of the AInsider blog – managed Facebook, Twitter, and Instagram ASSOCIATE OF SCIENCE FASHION MARKETING JUNE 2013

The Art Institute of California – Hollywood

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