Customer Service Data Entry

Rasheemah Dawsey

WORK EXPERIENCE

Annie Mac Home Mtg. Company Fairfield, NJ

Loan Partner November 2015 - May 2016

Handled heavy incoming phone and email volume

Maintained a high-level of customer service while communicating, prequalifying and completing numerous applications for realtors and borrowers on a daily basis, seizes upon opportunities to sell more services

Accountable for training new staff and opening and closing branch independently

ENTERPRISE Wayne, NJ

Driver, Coordinator Assistant April 2014 – November 2015

Supervised 6 or more drivers per day

Received and provided data entry for information regarding pick-ups and drop offs through phone based interactions

Picked up drivers at drop-off locations and returned them back to pick-up locations

Maintained a daily spreadsheet containing VIN numbers, license plate numbers and registration for all certified vehicles being dropped off at various branch locations throughout the tristate

Notified supervisor of dents, chips, scratches, etc. repairs

VOLUNTEER EXPERIENCE

The City of Newark, Newark City Prosecutor’s Office, Newark, NJ 2007 – 2009

Communicated with clients through heavy inbound phone calls and provided appropriate information

Performed client intake procedures – opened clients files, conducted interviews and processed legal fees while ensuring compliance to standards and policies

Provided direct support to 3 prosecutors and complete legal assignments as necessary

Informed clients of time and place of trial date, communicated with court staff to confirm court dates

Drafted correspondences and updated client database and submitted forms to courts

Ensured seamless operation of day-to-day in office and took on administrative duties

PROFESSIONAL AFFILIATIONS

Annie Mac Home Mortgage Company since 2015

You Know! Clothing & Variety Store, Small Business Owner since 2015

EDUCATION

GIBBS College, Livingston, NJ 2006 - 2008

Dean’s List, 3.8 GPA 2007 - 2008

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