WAYNE LEZAMA

**** ****** **** **** *****#***, Douglasville, GA 30135 (H) 404-***-****

acvc9h@r.postjobfree.com

Professional Summary

Self-motivated service-focused professional seeking to leverage both experience and

education as a Director of Revenue Management. Detail-oriented and organized individual

who exemplifies professionalism, and an ability to manage multiple projects and tasks at

any given moment. Demonstrated history of successful personnel and financial

management for multiple corporations in the hospitality industry while ensuring efficient,

effective, and profitable operations. Highlighted leadership qualities and the ability to work

with individuals from varying backgrounds, while promoting team values. Driven professional

eager for professional growth, increased responsibility, and the opportunity to apply

extensive management experience in a challenging environment.

Skills

1.Building connections. - I always make positive

connections with clients, guests, and vendors,

making sure everyone leaves with a positive experience

2. Multitasking. – I have negotiated contracts with

700 multiunit properties, assisted dissatisfied guest,

Handled paperwork for an employee injured in a

kitchen fire, and kept a smile on her

face to greet new guests, all in the course of

one afternoon.

3. Attention to detail. - Excel at creating that

extraordinary experience, everything from

making sure the flowers are fresh to making

sure every busboy wears a clean uniform.

4. Technical and language skills. - Microsoft

office certified, basic conversation in

Spanish, French.

5. Flexibility. I will switch gears at a moment's

notice if unexpected situations arise.

Experience

DIRECTOR OF SALES

Ramada Plaza Hotel – Atlanta Airport, GA 01/2016 to 04/01/2016

Responsible for prospecting for new accounts and solicitation of existing accounts. Achieved 100% of preopening quota, achieved 107% YE 2016, and 157% Q1 of 2017

Initiated, implemented, and trained all hotel sales personnel on first-ever SOP of departmental booking guidelines, software programs and Wyndham Standards

Planned, executed and hosted 30+ internal events to introduce hotel to clients with budget to $10,000 per event

Established client base ranging from corporate to association markets; Average satisfaction score of 98% from March 2016 to present from these top planners

Developed and negotiated service contracts (guestroom rates, meeting room rental, function space and hotel services) with clients to arrive at mutually agreeable, cost-saving solutions while organizing all other vendor arrangements; Monitor and track budget, registration, and housing for all internal sales and marketing events

General Manager 06/2015 to 01/2016

Quality Inn Hotel – East Point, GA

Performed all revenue management tasks as General Manager for Choice Hotel

International Quality Inn Brand.

Revenue Management tasks including: pricing & positioning, inventory management,

strategic business analysis, competitive market intelligence, forecasting & pace

performance, business evaluation. Representing Quality Inn Hotel Brands in terms of

culture, practices and standard operating procedures.

Develop, administer and control the hotel revenue and expense budgets.

Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a

Review and approve the hotel payroll.

Review and approve transmittals and other front office paperwork and reports.

Authorize direct bill accounts and monitor the administration of Accounts Receivable.

Facilitate lead management processes within the hotel and provide sales support to team.

Oversee tracking of leads and results, follow up with DOS to ensure leads are actively

managed and followed up on.

Experience Choice Hotel Front Desk Manager 12/2014 to 06/2015

Sleep Inn & Suites Hotel – Hiram, GA

Full charge of 73 room interstate hotel

Hire, schedule, and process payroll for staff of 17 Associates

Full charge of ordering food and supplies, maintain inventories

Full charge of both accounts receivable and payable

Transferred to larger hotel in the more competitive Atlanta Market

Project Management Specialist 02/2010 to 02/2014

B.O.P – Bennettsville, SC

Interface with project team and upper management to create design packages for large and

small capital projects. Construction oversight of approved design packages to be installed

throughout the facilities. Interface with upper management and operations to coordinate

daily support to execute projects to completion.

Senior Business Consultant 01/2001 to 02/2010

KFB Business Consultant Inc. – Norfolk, VA

Researching and analyzing the market for favorable conditions to release a particular product knowing ups and downs in the market

Participates in evaluation and development of marketing services and tools based on the type of the product

Look for competition in the market and plan strategies to overcome or survive market risks and threats

Plans strategies to survive the unexpected ups and downs in the market and competition

Decides budget by collecting specification from the marketing team and strives to reduce the budget and make profits from the company

Collect sales statistics from the sales department and maintains record of the same to be presented to the higher authorities

Write press releases and plan promotional events for the promotion of products and product launching events

Looks for the potential consumers in the markets and plans strategies and attractive plans to increase the sales of the products

We help organizations to solve issues, create value, maximize growth and improve the business performance of their clients. We use our business skills to provide objective advice, expertise and specialist skills which the organization may be lacking.

We are primarily concerned with the strategy, structure, management and operations of an organization. They will identify options for the organization and suggest recommendations for change, as well as helping with additional resources to implement solutions.

Consult with clients to maximize their property exposure via media outlets, and online marketing opportunities including creation, management, optimization, and promotion of different social and viral media campaigns.

Create a simple, affordable, and concise internet marketing strategy to help hotels build a stronger web presence, and guarantee a high return from links that direct traffic to the hotel website and online booking.

Gas Turbine Systems Electrical Specialist 08/1991 to 01/2001

United States Navy – Norfolk, VA

Skilled Power Plant Technician/Operator with extensive experience in Power Generating and

Marine Propulsion Gas Turbine Plant systems operations and maintenance. Strong

experience in Electronic/Electrical Control System maintenance, trouble shooting and repair.

Familiar with General Electric Gas Turbine Engine LM2500 Series and Rolls Royce 501K

Generator sets including associated control equipment.

Night Manager 01/1989 to 08/1991

Le Parker Meridian Hotel – Manhattan, NY

Supervised overnight valet staff. Handled special and/or unexpected requests for our

guests. Served as Manager-On-Duty to address and resolved guest and team member

questions. Developed and implemented an employee goal recognition program. Assisted

all departments when needed for successful operation of the hotel.

Maintained proper uniform inventories in satisfactory condition.

Education

Food Service Certified: Food Safety Sep 2015

U.S. Foods - Fairburn, GA

General Manager Certification: Hotel Operations Aug 2015

Choice Hotels International - Stockbridge, GA

Bachelor of Science: Hotel Restaurant/Management Jun 1991

Fairleigh Dickinson University - Madison, NJ

Associate of Arts: Accounting Dec 1989

Kingsborough Community College - New York, NY

Revenue Manager Certification. Jan 2016

Choice Hotels International

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