Customer Service Manager
Resume:
Vassilia K Edwards “LIA”
Tarpon Springs, FL 34689
*******@*****.***
EDUCATION:
****-**** ******* **** – Tampa, FL - Associate's Degree
**Hospitality/Hotel Management-Business Management/Travel & Tourism**
WORK EXPERIENCE:
12/2015- 6/2016 LOWE’S HOME IMPROVEMENT - Tarpon Springs, FL
Position: Customer Service Associate/Retail - (SEASONAL POSITION)
10/2014 - 10/2015 HESS EXPRESS (merging into Speedway) – Tarpon Springs, FL
Position: Retail/Customer Service Associate (all shifts)
Duties: depending on what shift is worked depends on if donuts and muffins need to be made - coffee, tea, etc are to be fresh every hour - cash, lotto and the safe are to be tallied at the beginning and the end of each shift - run front register - stock merchandise throughout the store, including cooler/freezer - do security pump check daily, check for skimmers and security stickers - handle end of shift report and/or end of day report - daily car wash report - end of day on Burger King Brinks as well as Brinks on Hess side, end of day Brinks, handle reclamation, receive in supplies, gasoline as well as run report on gas for loader,take care and handle gas price changes and a lot more.
3/2010 - 8/2015 FLORIDA HOSPITAL NORTH PINELLAS HOSPITAL – Tarpon Springs, FL
(Formerly Helen Ellis Memorial Hospital)
Position: Crew Leader/Supervisor
Duties: was first trained and worked in all areas of the hospital and affiliated properties -
training employees- linens - inspections in areas, carts, surgery areas, etc - scheduling - worked
areas when needed - helped employees in their areas daily - spreadsheets - assignment
papers - keys & pager check - arrange with the floor techs or subcontracted companies the
areas to be completed and redirected traffic - completed work orders - abide with compliance on all regulatory agencies (ACHA, OSHA, JCAHO) - educated and helped educate others on regulated medical waste and other trash, including recycled - work great under pressure - helped with establishing work standards and workflow - encourage staff with a positive and fun environment, even those real crazy, hectic days/nights - helped improve safety for employees and others as well as educate others on HIPAA - supervised and managed when others from the management team where not there - handled supervisor duties daily - handled memo to files, corrective actions, write-ups, final warnings - handled patient and family complaints - worked side by side with House Managers, Maintenance, Inspectors to resolve situations - helped plan and organize functions and coordinate activities for the department and hospital fund raisers.
2011 - 2014 HUTTO JANITORIAL, LLC - Lake County, FL
Position: Lead Contracted Employee (West Coast)
Duties: key holder - main contact when contract workers or employees worked on this coast - maintained and cleaned medical facilities, surgical centers, wound care centers - helped organize and the maintenance on floor care, cleaning, waxing, buffing, carpet cleaning, etc - inspections as well as training new employees and re-training others - reported to owner/manager daily and weekly - handled uniforms - also inventory and budget on chemicals/supplies.
IN TOUCH HOME HEALTH - Oldsmar, FL
Position: Office Manager/Human Resource Assistant
PAIR A JACKS - Holiday, FL
Position: Driver/Cleaning Specialist
FOUR POINTS SHERATON – Palm Harbor, FL
Position: A.M. Manager on Duty/Housekeeping Manager/Customer Service Manager/Linen
Manager
CROWN PLAZA WESTSHORE – Tampa, FL
Position: Reservations/Concierge-V.I.P. Supervisor/Front Desk
AMERICAN INTERNATIONAL TRAVEL – St. Petersburg, FL
Position: Reservations/Customer Service Department Manager
LUCKY DUCK SHOWBOAT & CASINO – Tarpon Springs, FL
(formerly Mr. Lucky Casino Boat)
Position: Cruise Director/Reservations Manager/Reservation/Bartending Supervisor/Cocktail
Waitress
MR. LUCKY CASINO BOAT - Tarpon Springs, FL
Position: Reservations Manager/Cruise Director/ Bartending Supervisor/ Cocktail
Waitress
SPECIAL SKILLS:
Experience in public speaking
Proficient in Windows based software and Microsoft Word, Excel, PowerPoint and Outlook
Type 55 wpm (words per minute)
Managed & Supervised a corporate call center or 30+ employees
Very dependable
Certified in bio-medical waste
Love to multi-task
Able to work with no supervision and also able to work as a team
Bilingual : Greek/English (brushing up on Spanish, speak a little but will be fully complete again, then will be considered trilingual)
SPECIAL EVENTS/VOLUNTEER:
*Appointed “point person” in 2012 Tampa Bay Heart Walk
* 5k Beach to Bayou: 2011 - 2014
*Tarpon Springs Triathlon: 2012 & 2013
*Appointed “point person” in 2013 Relay for Cancer
*Tarpon Springs Little League - 2007-2013:
-Team Mom Coordinator (all teams in League)
-Minor League Coordinator (AA & AAA)
-Concession Coordinator
-Safety Officer
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