Customer Service Manager
Resume:
Patrick Ruiz
Katy, Tx *****
*******@*****.***
OBJECTIVE
To obtain a career with in your organization, which will allow me to grow and advance as an individual and an employee by enhancing skills known and learning new abilities.
PROFESSIONAL EXPERIENCE
Currently- Papa Johns, Delivery Driver
Houston, TX,
Pack pizzas and related products and deliver to customer’s premises
Collect cash and coupons from customers and receive signature with necessary verification of ID from credit card account
Drive personal owned vehicle to deliver customer orders in a timely manner
Promote pizza products, distribute door hangers and promotional materials
Perform pre-trip examination of vehicle
Sell pizzas and products over well-known routes
Document and keep record of information on pick-ups and deliveries, automobile mileage, fuel costs and any problems encountered
Prepare a number of products, wash dishes, operate pizza oven, bring together pizza boxes, sweep floors, carry out closing tasks to company standards
Currently- Total Entertainment, Karaoke Disc Jockey
Houston & Surrounding Areas
Provide event entertainment services to customers in the Houston and Katy area
Provide extensive knowledge of music in all genres
Run professional karaoke software and provide a full set up of all equipment including karaoke monitor, microphones, mixer, lights, laptops, speakers, and any additional wiring required per event
Work the crowd by keeping very organized yet enthusiastic and out going
Interact with the public which includes people of all ages and all types of personalities
Promote the bar where my services are being provided
2008-2010 Fedex Office, Lead Project Coordinator
Houston, TX
Managed, monitored and facilitated all production processes
Tracked and logged all production jobs and ensured job quality during and after production
Ensured communication among shifts and coordinated pick-up and delivery of customer orders
Provided leadership to team members on an assigned shift and customer service, including anticipating customer needs, suggesting alternatives and problem solving, and being able to satisfy those needs with a minimum amount of supervision
Took customer orders, gave pricing information, performed consultative selling to customers, and explained the benefits of digital printing technology to customers
Assisted in the training of center team members
Operated the Point of Sale terminal (POS), handled money and made change.
Follows instructions of supervisors and assisted other team members in performing center functions
2007-2008 Manheim Houston, Security Guard
Houston, TX
Patrol auction property. Watch for and report irregularities.
Examine doors, windows, fences and gates for unauthorized entry and make sure they are secure. Inspect vehicles, equipment, and machinery for tampering.
Observe and search, if necessary, departing Auction personnel to guard against theft of company property. Periodically check transported vehicles as situation warrants.
Complete daily security report summarizing all occurrences. Record data and prepare incident reports in case of employee relations' incidents, property damage, unusual occurrences and/or malfunctioning equipment or machinery.
Regulate vehicle and pedestrian traffic at the Auction entrance or on premises to maintain orderly traffic flow.
Perform other duties as assigned by manager or supervisor, i.e., scan and receive cars, ensure vehicles exiting are authorized.
2007 Smith International, Shipping Clerk
Houston, TX
Received and delivered orders for the Marketing Services department of Smith International, Inc.
2006-2007 Chick-fil-la, ASST MANAGER
Houston, TX
Ran shifts of 13-16 people
Ensured orders were getting done on time
Took care of cash deposit before evening closing
Left the restaurant up to inspection after closing
2001-2006 Whataburger,ASST Manager
Houston, TX
Was in charge of counting cash deposits and securing them in the office safe
Made weekly schedules for employees
Took food orders and monthly inventory for supplies and goods
EDUCATION
American Intercontinental University Houston, TX
Bachelors in Criminal Justice
LANGUAGES
Read, write and speak English and Spanish fluently
Other Skills
Microsoft Windows Word/Excel/PowerPoint Adobe Acrobat, Converting files into pdf.’s, Binding, Printing, Creating professional reports, Using all Office equipment and printing equipment, Self motivator, Ability to control a crowd, Organized
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