Customer Service Sales

Ma. Stella A. Sumayang

***-*******, *. ******* ****** Cebu City

Mobile: 093********

Gmail:****************@*****.***

OBJECTIVE

To be able to work in a career oriented and challenging environment that promotes personal growth, and uplifts professional developments within a growing organization that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to guests needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.

EDUCATION Bachelor of Science in Hospitality Management

University of San Jose-Recoletos

Magallanes Street, Cebu, City

Course includes:

Hotel and restaurant Facilities and Design And Usage

Concepts of Culinary Arts

Travel Industry Management

Sales and Business Management

SKILLS

A customer service expertise

Working knowledge of the hospitality industry

Exceptional interpersonal and communication skills

Ability to meet the deadline of the work

Able to remain polite even in unpleasant circumstances

Able to check guest’s identification accurately

Excellent ability to work in a fast paced environment

PHYSICAL CAPABILITIES

• Ability to stand for extensive periods of time

• Demonstrated ability to lift and carry up to 45 pounds

• Ability to respond quickly to visual and auditory cues

HONORS Honor student from Elementary to High School, Deans list

SEMINARS

Hospitality Sanitation March 10, 2013 PremireViti Suites, Cebu City

Public speaking September 21, 2013 University of San Jose-Recoletos

Team Building September 28, 2013 University of San Jose-Recoletos

TRAININGS

Peer Facilitator December 1, 2013 Banawa Hills, Cebu City

SK IskolarBos May 6, 2013 Cordova Lapu-Lapu, Cebu City

On-The-Job Training September-October 2013 Casa Verde Ramos Cebu, City (1 Month)

Assigned Area: Food and Beverage Server

• Greeted customers as they arrive

• Managed seating arrangements

• Provided menus and take orders

• Served food and beverages

• Offered welcome drinks to customers

• Took orders and delivered food

• Ensured accuracy and speed of order

• Assisted in the kitchen when needed

• Cleaned and bussed tables as needed

On-The-Job Training November-February 2016 Harold’s Hotel Cebu, City (3 Months)

Assigned Tasks: Banquet Leader

Improved inspection of banquet rooms ensuring all requirements were met.

Awarded for maintaining a strong client relationship increasing customer loyalty and positive feedback.

Utilized a continuous improvement approach to ensure a high quality.

Managed preparation, set-up, and service for 50+ special/catering events.

Consistently offered professional, friendly and engaging service.

Sales and Marketing Department

Planned and executed several social media marketing campaigns through Facebook, Twitter and Instagram for Driven Society Products and Services.

Achieved reputation for exceptional customer service and client retention rates.

Implemented productivity, quality, and customer service standards to attract and maintain client relationships.

Built strong customer relationships by understanding the client and their needs, which led to the largest contract in the company's history.

CHARACTER REFERENCE

Ms. MarealeColina Mr. Karen Ferrater

HM faculty Teacher Student Development and

Cell # 093******** Placement Councelor

Cell # 093********

Contact this candidate