Manager Customer Service
Resume:
Mutawakil Mende
Deerbrook Forest Apartments
tele: 702-***-****
email: *********.*****@*****.*** or ********@*****.***
Objective: To excel in management field and to work with a company
that provides an opportunity for advancement
Skills: Hotel sales and Management, Customer service and accounting
Education: Lehman College-- Bronx New York
Major: Hotel management and sales
Work Experience: November 2014 to Present
Front Office Supervisor
Country Inn and Suites Hotel
26011 Hwy 59 North
Humble Texas 77338
November 2013- Oct. 2014
Front Office Manager
Holiday Inn Express Columbus Ohio
Responsibilities
• ensure that all task are carried out effieciently, effectively and accurately at all times at
the front desk
• ensure that the breakfast area is clean and excellent customer service is displayed
• work equally with the General Manager to ensure that all duties are up to standard
• pre-check all rooms before selling to ensure that they are clean and is in excellent
standard before being sold
2012-2013
Front desk Representative/Night auditor
Crestwood and Suites-- Las Vegas
Responsibilities
• checking guest in and out the hotel, making reservations
• consolidate all accounts on balance
2011-2013
Front Desk Representative
Silver Seven gaming- Las Vegas
Responsibilities
• checking guest in and out the hotel, making reservations
2009-2011
Operations Manager
Staybridge and Suites-- Las Vegas
Responsibilities
• consulting with the general manager and the assistant general manager in regards to the overall
operation of the comapany
• ensure that the front desk is properly managed whereby all reservations are accurate
• ensure all the supplies are in stock for breakfast.
• scheduling staff for breakfast, housekeeping and front desk
2005-2007
Night Auditor
Candlewood and Suites-- Las Vegas
Responsibilities
• consolidating all accounts and balance (DRS)
• checking guest in and out the hotel
2007-2009
Front desk agent
Stratosphere Hotel and Casino-- Las Vegas
Responsibilities
• consolidating all accounts and balance (DRS)
• checking guest in and out the hotel
2000-2005
Night Manager/Night Auditor
Ramada Inn –Albany New York
Responsibilities
• manage the overall operation of the hotel nightly
• ensure that the night auditors are functioning accurately
• consolidating on all accounts and balance
• checking guest in and out of the hotel
1994-2000
General Manager/ Sales Director
Howard Johnson's Express Inn-- Albany New York
Responsibilities
• Responsible for the internal and external appearances of the hotel
• responsible for employment of staff
• ensure that all hired staff complete their training successfully
• ensure that business is forthcoming by going out to various companies or corporations to
establish business for the hotel
Language: Dutch and English
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