Customer Service English

Curriculum Vitae

PERSONAL INFORMATION

Name: Nguyen Thi Thuy Duong

Date of birth: 20/12/1991

Address: Gia Pho Commune, Huong Khe District, Ha Tinh Province

Tel: 091-***-****

E-Mail: ***********.*****@*****.***

CAREER OBJECTIVE : To strengthen my skills and deepen my knowledge by

working in a professional organization and challenging environment.

EDUCATION

From 2009 to 2013: Nha Trang University, Viet Nam

Bachelor Degree of English

From 2006 to 2009 : Huong Khe High School – Ha Tinh Province

MAJOR

English - Interpretation and Translation

OVERALL GPA

6.5/10

COURSES

English Interpretation and Translation

SKILLS

Listening, speaking, reading and writing

WORK EXPERIENCES

Present:

Freelance translator (English – Vietnamese and Vietnamese - English)

2014 to 2015:

Worked as Secretary of Security Department in Facility Management Services Co., Ltd Binh Duong ( VSIP FMS).

* Duties:

+ Translate documents, emails, reports,.. from English to Vietnamese and Vietnamese to English.

+ Making reports for monthly and quarterly meeting, prepares reports by collecting information.

+ Deal with documents related to administration of Security Department

+ Save and maintain documents, reports

+ Ordering and maintaining stationery and equipment.

+ Make timesheet for office staffs.

+ Do other stuffs related to administrative as a secretary.

2013 to 2014:

Being a receptionist of Boss Hotel – a 3-star hotel in Ho Chi Minh City.

* Duties:

+ Completing procedures when guests arrive and leave

+ Deal with problems or complaints from customers.

+ Dealing with bookings by phone, e-mail, letter or face-to-face.

+ Make daily reports.

+ Dealing with special requests from guests (like booking fly tickets, travel tours, favorite foods

2012 to 2014:

Worked as Promotion Girl for San Miguel Beer Company in Foreign Restaurants such as Booze Cruise, Checkpoint, Texas,..

03 - 05/2013:

Had an internship period in Sunrise Nha Trang Beach Hotel & Spa - the 5-star hotel, I worked as a receptionist also as a customer care staff in the hotel.

2011 to 2012:

Being a tutor, who teaches English for secondary and high-school students (class 6-7, class 11-12).

KEY SKILLS

Communication Skills

The experiences at work as well as organizing outside activities has improved my ability to communicate effectively with everybody. It also taught me the importance of listening, supporting and respecting the others.

Computer Skills

MS Excel Intermediate

MS Word Advanced

PowerPoint Advanced

Internet, E-Mail Very efficient use of Internet for information searching and generating

Languages Skills

Written Proficiency Spoken Proficiency

Vietnamese Fluent Fluent

English Fluent Fluent

PERSONAL QUALITIES

Sense of responsibility, carefulness in all the works done are my greatest strengths.

INTERESTS

Traveling and exploring new places as well as new cultures.

Becoming an English tour guide.

Translating English documents, newspapers and magazines; reading English stories, watching foreign television programs and taking part in volunteer programs.

REFERENCES

Mr. Nguyen Hoang Ho

Position: Head of the Department Interpreter Services - Senior Master in Nha Trang University

E-Mail: *************@*****.***

Phone: 090*******

Mr. Nguyen Van Hau

Position: Deputy Manager of Security Department in VSIP FMS Co., Ltd.

Email: ***.**@****.***.**

Phone: 091*******

Contact this candidate