Customer Service Data
Resume:
Carmen Rodriguez
Upper Darby, PA *****
**************@*****.***
PROFESSIONAL EXPERIENCE
Allied Barton Security Services, Philadelphia, PA 05/2013-Current
Security Officer
* Proactively patrolled property and provided a safe and good environment
* Provided a highly secure, visible security presence to deter any criminal activity/or violation
* Maintained and documented data entry of log-in's, reports and complaints
* Verify identification of personnel, clients, and customers entering/exiting facility
* Operate CCTV monitors, surveillance cameras, and computers
* Investigate, report and follow-ups of documentations and reports as required
* Reported any violations, accidents due to medical/or fire emergencies, alarms/, or other life threatening situations
* Communicated effectively and responsibly to clients, customers, and authorized personnel
PA State Representative-Margo Davidson, Upper Darby, PA 01/2015-Current
Bilingual Legal Assistant
* Volunteered for the PA State Representative Office of Margo Davidson
* Translated Spanish and English languages to members and non-members of the community
* Customer service and documentation
* Answered and routed calls
U.S. Department of Veterans Affairs, Philadelphia, PA 02/2015-11/2015
Legal Administrative Specialist-Bilingual
* Fluency in both English and Spanish in order for the incumbent to explain benefit programs and entitlement criteria, conduct interviews, identify issues, and gather relevant evidence/data advising and providing information on benefits and rights
* Performing electronic research of claims-related work such as change of address, direct deposit establishment, medical, burial allowance claims, verification of dependents, school child verification, etc.
* Explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific issues
* Assisting individuals with issues, and concerns regarding how best to provide needed documents and evidence required, or to initiate inquiries to resolve errors, delays or other problems in obtaining benefits
* Receiving and preparing replies to general correspondence regarding benefits for veterans and their dependents and preparing and releasing certificates for use by other Federal, State and local agencies.
* Identifying needs of people seeking social services and referring them to appropriate nonprofit or government organizations supplying such services
Contemporary Staffing, King of Prussia, PA 08/2013-11/2014
Bilingual Customer Service Rep
* Produced high levels of customer service
* Assisted clients with questions, and ensured prospered documentations
* Electronically prepared and processed data from Spanish to English languages
* Received high volume of inbound customer service calls
* Organized, proofread, prepared information in database system
* Knowledge of PC and Microsoft Programs
Pelican Auto Finance, LLC, Chadds Ford, PA 03/2014-04/2014
Bilingual Auto Loan Finance Funder/Information Analyst
* Translated languages of verbal, and written documentations from Spanish to English language
* Verified/or confirmed financial information required by company’s rules, standards and procedures
* Reviewed, validated, and documented documents supporting all federal guidelines requirements
* Assured proper information for the Funding Department and Auditing Department
* Electronically entered data, and filed documents, files and records in accordance with auto finance and legal guidelines
* Obtained and documented confidential financial statements for compliance and approval
* Communicated in a timely and professional manner with all levels of personnel, clients and vendors
* Maintained use of software data systems, and other related to applications, Microsoft Window/Word Applications, Outlook, and Excel
Law Offices of Heather J. Mattes, West Chester, PA 04/2013-01/2014
Legal Assistant-Bilingual
* Prepared standard correspondences, filings, and reports
* Aided/assisted, and supported attorney in collecting, compiling, verifying and categorizing data of Federal and State cases
* Served/acted as a liaison between clients, companies, judicial officials, and other outside sources
* Legal electronic data researched, obtained and reviewed, compiled, prepared, highly confidential information of evidence/or investigations
* Analyzed, filed documents, reports, and documentation for court trials/or investigations
* Supported, served and submitted subpoena responses
* Communicated effectively, followed-up reports with clients, judicial officials, as well as, authorized personnel as required
* Transcribed dictations, managed, prepared, proofread, verified, entered, court dockets, documentations, correspondences, memos, letters, motions, reports, as well as, translated languages to non-speaking English clients
* Managed and maintained court documentations, and electronic records from judicial websites
* Prepared and managed court documentations and correspondences of filings records, and reports as required for discovery, drafts, motions, and procedures
* Administered other office duties, and responsibilities as required: Handled highly confidential information, electronically Judicial Data research, MS windows/word, excel, outlook, drop box, filings, scanning, faxing, duplicating, mail, light billing, answered and routed calls
American Freedom Assurance, Inc., Berwyn, PA 10/2012-11/2012
Post-Closing/FedEx Processor Document Specialist
* Analyzed, reviewed, verified and evaluated existing or proposed information related to process data
* Verified financial data information as required by closer, lender or client
* Reviewed and validated documents and records supporting application facts and data
* Assured proper maintenance of electronic information for Post and Legal Documentation Files
* Electronically entered documents, files, and records in accordance with mortgages and legal guidelines
* Obtained and documented Hud-1 Post-Closing, wired checks/transfers statement for compliance and approval
* Communicated effectively in a timely and professional manner with all levels of personnel, clients and vendors
* Maintained use of software data systems, and other related software applications; Microsoft Window/Word Applications, Outlook, and Excel
Cephalon Inc., West Chester, PA 11/2011-01/2012
Records Management Analyst
* Audited, indexed, prepared, verified, scanned, QC and QA; verified, and processed records, legal documents, files/records of highly, sensitive classified information into system database
* Prepared, reviewed, complied and managed all incoming documents for processing into official repository systems data system (CepDocs/TRIM)
* Electronically created and, or edited documentations to specifications using expert word processing and advanced software
* Recovered, restored corrupted document files, records, and ensured proper corrections of highly, secured, sensitive, priority, confidential information of archives, records, legal documents and files
* Prepared, reviewed customer requests of data, legal records, documents, and drug/patient studies of highly, sensitive, confidential data, records, legal documents
* Managed, researched and conducted electronically database information of highly sensitive and confidential documents, records, and files stored into system database
* Used office software applications, windows, word, excel and Outlook
Pfizer Inc., Collegeville, PA 12/2010-03/2011
Bilingual HR Records Specialist
* Translated, reviewed foreign and or, legal documentations, records and files from Spanish to English languages
* Received, reviewed, handled, and maintained filing of all highly confidential files, legal documents, records, and files into the Central HR Records Management facility
* Received and distributed department mail daily, assisted Corporate HR Manager with correspondence on daily basis
* Handled, reviewed and recorded, records, documents, and files as they arrived from various sites and vendors
* Organized, filed, and distributed physical filing of all documents into the centralized filing system to various departments
Blessed Virgin Mary School, Darby, PA 09/2008-11/2010
Spanish Instructor - Grades K-8
* Facilitated conversational Spanish language, writing materials and Spanish etiquettes for students
* Coordinated and translated student materials from Spanish to English languages
* Assisted teachers, parents and students on an as needed basis
* Directly communicated student issues/concerns with adjuncts/or parents
Kelly Temp Services, King of Prussia, PA 01/2008-05/2008
Legal Administrative Assistant
* Assisted SVP, employees, and interfaced with all levels of cliental and vendors
* Electronically prepared and processed legal agreements, documents, insurance applications and forms
* Conducted electronic database research of records, files, and documents
* Organized, proofread, prepared and formatted documents, files and records highly confidential information
* Provided administrative and clerical support, used word, windows, excel, power point, and outlook
Reading Hospital and Medical Center, Reading, PA 07/2008-10/2008
Bilingual Unit Clerk
* Assisted doctors, nurses, patients and interacted with all levels of management and patients
* Transcribed doctor's orders, prescriptions, consults, lab results, arranged appointments as required into electronic data systems
* Registered patients; researched data entries of highly confidential, sensitive information in hospital database
* Prepared, thinned, and filed patient charts, records, of highly confidential files and records
* Use of medical/hospital office software applications, windows, word, excel, and outlook
EDUCATION
Chestnut Hill College Philadelphia, PA 2016
Bachelor Degree: Criminal Justice
Certification: ACE Digital Forensics
Allied Barton Security Philadelphia, PA 2016
Certifications: MSO 1, 2, and 3,
Code of Ethics and Business Conduct Guidelines, Patrol, Intro to Workplace Violence,
Report Writing, Physical Security & Loss Prevention, Hazard Communications
Upper Darby Township Police Department Upper Darby, PA 2013
Certification: Citizen Police Academy Training Course
The PJA School Upper Darby, PA 2011
Associate Degree in Paralegal with Business Studies
Lehigh Carbon Community College Schnecksville, PA 2003
Certifications: Computers and Spanish for the Healthcare Professionals
Allentown Business School Allentown, PA 1993
Diploma: Medical Office Management
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