Customer Service Assistant

Christi Castaneda

813-***-**** ************@*****.***

Education:

Florida International University, School of Journalism and Mass Communication, December 2016

• Degree: Bachelor of Science, Advertising Major

- Marketing Minor

- FIU Dean’s List, 2013 - present

Work and Leadership Experience

English Volunteer Teacher, FIU Honors College (Siem Reap, Cambodia) Summer 2016

• Taught basic English grammar to students training to be primary teachers Conference Intern, NATPE 2016 Conference (Miami, FL) January 2016

• Assisted with set-up and preparation for conference

• Observed panel sessions to ensure success and provided customer service for all conference attendees Park Castmember, Disney College Program (Orlando, FL) January - July 2015

• Provided exceptional guest service as seater/hostess at several Disney’s Hollywood Studios dining locations

• Trained in the use of DineTime dining reservation program Social Media Manager, Veneta Cucine Coral Gables (Coral Gables, FL) July - December 2014

• Managed brand presence in all key social media outlets including Facebook, Twitter and Instagram Despierta America Production Intern, Univision Communications (Miami, FL) June – August 2014

• Aided with overall production on set of national morning show

• Helped brainstorm, plan and facilitate live segments. Log Interviews and show’s ratings

• Handled talent, guests and audience of the show/ coordinated artists’ performances Production Assistant Summer Intern, 3 Punto 5 Publicidad (Caracas, Venezuela) 2010 - 2013

• Set up and prepared for making of commercials (study boards/manuals/contributing ideas for sets and locations/etc.) and, then assisted on set during filming of commercials (assistant direction/wardrobe/props/ photography) Awards & Extracurricular Activities:

• FIU Honors College, Member 2015-present

• Tau Sigma National Honor Society, Member 2014 - present

• FIU Public Relations Student Society of America, Member 2013 - 2014 Skills:

• Fluent in Spanish and limited proficiency in French. Beginner level Adobe Photoshop, Adobe Illustrator and Adobe InDesign. Professional social media, communication, and customer service skills

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