Customer Service Manager

Tasha Demitro

Phone-347-***-**** *****-*********@*****.***

Professional Summary

Knowledgeable professional with extensive experience in payroll, ADP processing and employee

relations. Capable of not only identifying errors when completing payroll but when processing new

hire, transfers and separations. Excels at prioritizing, completing multitask and following through to

complete project goals. I am a flexible handworker who has a high drive to succeed.

Skills

Microsoft programs: Word, Excel, PowerPoint, Outlook, HRIS Lawson, ADP and Yardi

Multitasking

Superb interpersonal skills

Organization

Time Management

Problem solving abilities

Exceptional listener and communicator

Detail-oriented

Flexible team player

Strategic Planning

Establish and maintain relationships.

Handling confident situations

EXPERIENCE:

Help USA New York, NY December 2013-PresentRegional Business Manager

Acts as a Liaison for Payroll Manager and HR Coordinator.

Explains company personnel policies and procedures to employees or job applicants.

Ensure the processing of new hires, temporary workers, transfers, promotions and

terminations in an accurate and timely fashion.

Establishes and maintain site personnel records on all employees.

Process payroll for all site level employees in ADP time keeping system.

Assist employees with issues related to the usage of Sick, Personal or Vacation time.

Processes requisitions for supplies, materials and equipment; conducts inventories and maintains records.

Correspond with vendors and respond to inquiries.

Negotiated contracts and resolve invoice discrepancies.

Phipps Housing Services New York, NY April 2013-November 2013Office Interviewer

Greeted and Conversed with applicants in order to conduct interviews.

Collected and Calculated applications, all related income and asset information for initial lease up.

Ensured all applicant files were in LIHTC and HUD compliance for review.

Verified all information through third party verification’s.

Reliant Realty Services New York, NY November 2011-November 2012

Residential Property Manager

Managed 14 residential buildings with 408 units and 11 workers.

Prepared and processed weekly payroll of staff to payroll department.

Maintained financial records from property operations, created monthly financial reports for property owner.

Developed rental agreements, collected deposits and enforced terms of rental agreements.

Dean and Deluca New York, NY November 2009- November 2011 Customer Service/ Gourmet Server

Provided outstanding customer service by catering to customers’ preferences.

Utilized food-handling equipment to prepare salads and sandwiches for lunch rush.

Barnes & Noble New York, NY April 2008-July 2009

Café Supervisor

Trained new employees on company policies and procedures.

Resolved complaints from patrons.

EDUCATION: Monroe College Bronx, NY

Bachelors of Arts- Business Management GPA: 3.3

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